Since the original install (~2 years ago--Luxury Vinyl), our flooring began to separate in one area of the house (kitchen). So I called the gentleman that handles contracting--Sergio--and he scheduled what I believe was just another sub-contractor to come fix the flooring. The guy came, and told me he needed to start at the wall to make sure the tongue-and-groove fit together. No problem--I moved furniture around and he pulled the baseboards off. Fixed the flooring, then put the baseboards back on, did not clean up after himself, nor fill the nail holes from installing the baseboards. But fine--just glad flooring is fixed. They went through all of my extra flooring to do it.
Fast forward six months--flooring is ripping up EVEN MORE in the kitchen, several spots now. I am also mid-renovation on the house, and have hired a different flooring company to handle the new flooring installation due to the poor craftsmanship of the Marathon Triad team's subcontractors. Sergio agreed to remove and fix the kitchen at no cost, again, so that I wouldn't have to pay the new flooring company to do it. Well, I had the new flooring company go ahead and just do the removal of all the flooring before the renovation starts since they were already in there. Cost me extra--but WORTH IT. Here's the report from our new contractor:
1) The previous team never sanded down the glue left behind from the tile and prior flooring glue--this creates uneven ground and will make gaps between LVP flooring (which we have).
2) The previous team swept all drywall dust, crumbs, rocks and trash into the edges and under the baseboards, which made the flooring not flush with the drywall. Also--bad practice.
3) The previous flooring was partially carpet, so the installers had to put in level-pours in some of the rooms to even the surface. New contractor (and I have seen it now) said the pours are entirely unlevel, bubbling foundation all over. He said this would be due to not allowing enough setting-time.
I asked Sergio to simply pay me for what it will cost me to pay my new contractor to do just the kitchen area that Marathon Triad did a sub-par job of. He hasn't called me back. I doubt I'll get the $1,500 at this point, but I just can't, in good conscience, continue to leave a 5-star review for a company that cannot guarantee their own workmanship.
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