MultiCare Indigo Urgent Care

DONT TAKE YOUR KIDS HERE. This review is NOT for the James center location. To be very clear, this review is for indigo at Ruston way in Tacoma. On 4/21, I took my 10 month old daughter to indigo at James center for a splotchy red rash. Here, we received excellent and timely care. The doctors and nurses were lovely, they gave our baby a small dose of a steroid and told us to come back tomorrow if the rash returned. When we asked what to do if the rash persisted beyond your opening hours, he recommended we go to the ER at Mary bridge. Luckily, the treatment seemed to work over night, but the rash did come back the following morning. Because the James center was closing on this day, 4/22, they suggested we go to another location, so we chose Indigo at Ruston. We called at 8:45am and were added to the wait list, we were told it would be about a 2 hours. 2 hours later, at 10:45am, we noticed the rash continuing to spread, so we opted to head to the clinic prior to receiving their text. Once there, they told us it would be another hour before we would be seen. We left for an hour and returned upon receiving the text. At 11:50, When we arrived to check in, we were told that the provider on duty “read through the notes from our previous visit” and told us we were instructed to go to the emergency department, so that’s what they wanted us to do. (This is not true. We were only instructed to go to the ED after hours.) At this point, we had been waiting for a total of 3 hours and the rash was visibly spreading all over my baby’s face. My husband and I were noticeably concerned. We explained to the man that we were not from the area- we live in California and are just here visiting family. This man was unfriendly and showed no sympathy. He begrudgingly went back to the provider to “ask if they would reconsider and see us anyway.” We were left waiting for several more minutes. Finally I approached the desk in tears and asked for the providers name because I was upset at their refusal to even put eyes on my baby, and told them that I was planning to leave a review about this experience. Only then did he apologize and tell us we were not being refused service and that they would in fact see us, he also added that they would charge us for being seen. He would not tell me the providers name, and regretfully I didn’t manage to get his name either. When I asked which hospital was closest, he listed 3 quickly and made no effort to help us any further - even after I told him a second time that we were not from the area, were visibly shaken and emotional, and needed advice. I’d also like to note, at this point - 12:30pm, there were zero people in the waiting room and not another patient in sight. We ended up going to Mary bridge children’s and received great care. All our daughter needed was a low dosage of antihistamine. Because of the hostile attitude of your staff and the complete refusal of service, we were put through more than 3 hours of unnecessary concern about our first and only baby. This was an emotionally unnecessary experience and I will be escalating this situation as far as possible.