My Safe Auto Glass Repair & Replacement Dallas, TX

The staff was very unprofessional and rude. They charge extra if you use a credit card instead of cash. A business that only wants to use cash in 2023 seems suspect to me. They did not tell me when I made the appointment that they would charge extra if I used a credit card. Seems like a way to just get extra money from the customer. If a business cannot afford the fees associated with credit card transitions that should be a red flag. Just a few days after my windshield was installed a crack formed under the seal on the top of the glass and appeared to be from the installation. I took my vehicle back to the shop where a tech looked at it and confirmed there was not an impact from a rock or foreign object. When he went back inside the office manager said there was a chip and they were not at fault for the damage and said they would not honor their warranty on the glass. When I raised my concern a person who identified himself as the owner (would not provide his name) checked the glass again and then claimed there was a chip and was very rude and kept asking me if I was sure nothing hit the glass, said this happens to Jeeps a lot, etc. He was extremely condescending and talked down to me the entire conversation. The damage was very clear to start under the seal and appears there was something under the seal that caused the tension and the broken window. So less than a week later I had to replace my windshield again with a different company that appears to have a better moral compass and was not rude. I would not recommend anyone use this company