We're here to get you on a bike, wherever you might be. At Niagara Cycle we offer you the widest selection of bike parts anywhere on the internet. From affordable parts and accessories that will get you on your way, to high end components to help you cross the finish line strong, Niagara Cycle is sure to have what you need.
Of 567 ratings/reviews posted on
5 verified review sites, Niagara Cycle Works has an average rating of
This earns a Rating Score™ of 87.7
I've been shopping with Niagara for several years. I find the product selection is great, prices fair, and customer service prompt when I needed it in the past. Shipping is slow. Time for product to be shipped is slow, and the slowness is the reason I don't use them as much as I would otherwise. I am a bicycle rebuilder and go through a lot of parts and accessories. Since I can't purchase at wholesale, I search for the best retail price I can find, and Niagara is usually right in there. Closeout sales are awesome and it would be nice to be alerted of deals and sales on a regular basis, especially in the winter when I have a little more time to shop sales. -- a targeted newsletter -- utilizing information gleaned from a survey would increase Niagara's ability to identify certain customer types and cater to the anticipated volume and needs. ***(if I end up getting spam from third parties not bicycle related because of this review, I will never purchase from Niagara again ;) )***
I restore old schwinn and Columbia cruisers, your prices are very reasonable and your shipping has always been early, at least 3-4 days early. You guys have a huge selection of products and your website is easy to navigate.. wish you guys had a store in California!!!
I have no real quarrels with Niagra Cycle works. They offer a lot of the bicycle parts that I need at a competitive price. If anything the only complaint I have is the inconsistent delivery times. Sometimes it takes 3-5 business days, while sometimes it takes up to 10 business days to get my merch.
Ordered spoke tighteners. They arrived very quickly, and used them as soon as they arrived. I was going to use a small adjustable wrench, but changed my my mind and ordered the spoke wrenches. I'm glad I did. They worked great! If you want the job done right use the right tools, as they say.
My experience with Niagara Cycle has been positive in most ways.
I had no trouble returning an incorrect chain wheel.
The website contains many parts to keep older, entry level bikes
rolling, as well as the newest products.
Compared to other bicycle e-trailers, the prices are competitive,
in the same range. Shipping to Ohio only takes 3 days via UPS
Ground, once the order is picked at the warehouse.
I realize there are conditions beyond your control, mostly due to
changing standards in the bicycle industry. Several tried and true
products over the years no longer seem to be available. Kalloy
seatposts, for example. Many products on your website are listed
as out of stock, and it's not clear if they will return. So, overall, I
am satisfied with your company, and will continue to shop here.
My wishlist has several items I will be purchasing soon.
Friendly knowledgeable service
Everything promised met or exceeded expectations.
Only suggestions I could make would
be to man your telephones better
and investigate Flat rate 50 state US
Postal boxes to save your company
and customers. The boxes are free
And delivered to your storefront.
Call me if you need more information.
Everything I ordered was exactly as described in your on line catalog. I completely updated a 20 year old bike and found the critical items I needed on your site. The bike performs like new. My five month long project went smoothly due to your reliable service.
The entire experience could not have been better. I went online, found what I wanted, placed my order, received the product, went home, installed the product. No hassle, no problems. More of life should work this way.
You People are great! I have had no problem ordering even the most obscure parts via your e-site. Thank you for carrying 3 speed parts, low end drivetrain items & side-pull brake mounting items besides all the high end parts.
One Example: Your very low cost Kenda 24" x 20mm Rim Tapes does quad duty very well. I cut down tape for 16", 18", 20" wheels, overlap enough, glue strip, punch out 2nd hole with hole punch and a proper fit tape! Also I can stretch tape enough without thinning at rim hole to fit on 26" x 1 3/8" Road & 26" MTB Rims.
You do take a while to ship out to me in BC though. Since we are 3 time zones apart, I joke a week per time zone allotment to get here. Since I do not order in a rush no big deal as long as you use the US Post Office in lieu 3rd. party couriers which to me is an unnecessary expense.
THANKS FOR BEING A REAL NEAT SHOP!
Daryl W. Southgate, Chief Engineer
Canadian Coast Guard (Retired 03/2017)
The tires and tubes worked fine. The price and quick delivery was fine. But i was short 1 or 2 rim liners. i took the best off the four rims and made it work. I would order from you again. It was just a minor problem.