Northern Michigan Services

These morons installed new 1/4 log on my dormers (that i provided)and did not install flashing that i paid for resulting in a leak at my dining room ceiling..They admitted they were at fault but repeatedly failed to show up for the repair and we were well into December. Not wanting any more of their incompetence we hired a reputable local roofing co and they did an excellent job.

This damage happened in August. It is now February. I just got an email from my insurance company today saying that because Ray drug his feet and didn't file a claim with his insurance until this week, this could take as much as 6 more months. We are on 7 months of dealing with this since the damage, 8 months of dealing with this since they put the metal in our front yard killing our grass right along the road. These people do not care about their customers, and couldn't care less about making things right. I’m really not even sure where to start with this review. I guess the first thing I would say is for your own sake if you are reading this trying to decide if you are going to use Northern Michigan Services don’t. They are not capable of doing the work they say they are going to. The salesman didn’t respond to a single email after I signed the contract and made the down payment. The metal for our Roof was in our yard for seven weeks. Three of those weeks without a single thing being done on our house. I emailed the day after the metal landed in our yard and got nothing back. I emailed several times before they started work and was ignored every time. Neither of the owners answered a single email after I gave them our down payment. When the work started it was sporadic at best. The crew showed up one day and ripped most of the old roof off but left it open. Over a week later after I had been contacting them asking when work would start again I left a message on their Facebook asking if I needed to contact a lawyer to get the work started again I was finally contacted by an employee. He assured me the crew would be back on the next Monday to get the work done. Monday came and went with no one. I sent him a message telling him I could see contacting him didn’t do me any good. He called apologized and guaranteed me someone would be there the next day. So Tuesday came and went and no one showed up again. Then Wednesday morning came and it rained. I went out to my garage to start my car and rain was coming in the garage. I sent a text telling him my garage was getting wet and that he had better hope my house wasn’t. My wife and I went to the gym. When We got done there I dropped her at our business and went back to the house. I walked in the door to find water in 5 out of 7 rooms in our house. We had standing water in three places on our floor. There was water coming out from behind our shower kit into the tub. So I contacted him again telling him about it and that I was very unhappy. He sent a crew right away to the house, which means the crew was there an hour and a half later. He showed up over two hours later with his assistant. He walked through the house with me to look at all the damage. In that process, he checked a couple walls with a moisture gauge and found them and one ceiling at 100% saturation. He said they would take care of the damage and that we needed to start the drying process or mold would start in 72 hours. Ten days later after they had done nothing to start the drying process I contacted another company here in Traverse City. Their guy came out to find a lot more damage than you could see. So today 10 days after the water came, 7 weeks after the metal landed in our yard the roof looks like it might be done. Northern Michigan services still hadn't asked or done anything about the mold growing in our house. We then contacted our insurance agency and they handled it with a mitigation company, and a different contractor to get the work done right. This company destroyed our house 7 months ago and just now filed with their insurance company. They are trying to keep us from getting our deductible back, as if they hadn't caused enough damage. Just adding an update. They still haven't paid our deductible. Now they aren't answering their own insurance agency's phone calls to get it cleared up. It looks like I will have to file a claim with the court here in Traverse City. It's a good think I kept all my communications with Ray, Eric, and Tim.