OneSupport

Tech knew exactly what my issue was and wasted no time in fixing it. Great Job Veronica S.!

Worked with Claire Y, despite how busy she was, she managed to fix both issues I was having and had spent most of the day trying to resolve myself to no result, professional and polite and now everything is back in working order again.

Tech stuck with me till the end. He was very knowlegable and patient.

had trouble with jwalk not opening. tech helped me fix it

You guys are always spot on with help. Allen helped me in record time to solve a CD burning problem and upload a software fix to my software. Thanks so much!

Worked with Andrew H. We were unable to fix the issue because of a known error with the avaya server. Andrew located the issue and informed me what was happening with it. Andrew was extremely polite and knowledgeable, maintaining professional demeanor throughout the experience.

Very knowledgeable and what to do.

VPN and Spark dropped connections.

Awesome as always! Thank you.

After I signed up for the program I anticipated having a "click here" window to be in contact with a support person like in a chat room. I know the number is shown at the top of the screen but a first-time user needs a nice big '"CALL THIS NUMBER TO REACH A SUPPORT PERSON". After reading everything twice and not finding the box to click on I called the number as a last resort. I spoke to , Brendan, who was very patient and very helpful. He answered all my questions and when I got confused he backed up and re-explained with out hesitation. Why did the first four items changed from 5 to 4.5 when I checked the star nearest the box? I marked you down for "satisfaction" because of my confusion about actually reaching the support person. PS Brendan needs some coaching in speaking with confidence. He is so soft spoken he initially sounds hesitant and unsure of himself. Yet, when we got into the problem it was clear that he knew what he was talking about. I told him I wanted to arrange files and folders the way you'd set up a high school outline and he knew exactly what I mean. and told me not only how to do it but also where to find printed information on line that I could print out which is a real necessity for me . I can follow vocal instructions, but in order to get then fixed in memory for recall I need to read it and write it down. I picked the stars closest to the window with the 5 in it but the rating went to 4.5. My only complaint was with the instructions as I said above. Everything else was fine. Well, almost. On the application screen it would be helpful if the suspected erroneous information in a window was highlighted. Especially for customers who are stumbling along at 2:00 AM with fading brains and fading eyesight. (: