We bought a puppy from Petland in Topeka KS on 2/20/2022. We were offered 5 different deferred interest payment plans. We ultimately chose the Petland credit card, as the staff told us the interest would be deferred for 24 months on a promotional plan. When we received our first bill, we found that we are being charged 29.99% in interest. We would NEVER agree to paying interest on this type of purchase. We contacted Petland Team Solutions and requested the remaining balance be put on a new plan, with deferred interest this time. They said they could not do anything because the paperwork we signed “would have stated the financial plan”. The paperwork we signed states “I agree to pay for these goods or services according to the terms of my Petland Credit Card Agreement and if applicable, any Promotional Credit Plan, which may apply to this transaction.” Since we were told we were signing up for a promotional plan, we signed the receipt thinking that the wording “if applicable, any Promotional Credit Plan” applied to our agreement. We filed a complaint with the BBB and Petland responded by saying they only offer a few promotional plans but only a couple of times a year and they weren’t offering any at the time we made our purchase. This was a huge surprise to my husband and I because not only did they not honor the payment plan they promised us, they presented us with offers that didn’t exist at all. We will pay this off and take our business elsewhere. We can only hope this helps others make an informed decision before making any substantial purchases with Petland.
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