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ProSource Of Albany

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91.46  Rating Score
8AM - 5PM ▾

Of 59 ratings posted on 6 verified review sites, ProSource Of Albany has an average rating of 4.45 stars. This earns a Rating Score™ of 91.46.

ProSource Wholesale® is the source for home and commercial remodeling projects. We offer the best of everything -- flooring, kitchen and bath products; dedicated service that's tailored to your needs; and a network of trade pro members who bring dream projects to life. Read what trade professionals and homeowners are saying about ProSource. You'll discover there's only one choice for successful projects. When you're ready, share your experience with us -- we'd love to hear what you think.

4.45 avg / 59 ratings on 6 verified review sites

12 ratings & reviews posted directly on Top Rated Local®

Quality
4.8
Value
4.7
Timeliness
4.6
Experience
4.7
Satisfaction
4.7
OVERALL
4.7
Showing 1-10 of 12 items.

1 review

ProSource of Albany has been our go to for many of our building needs. The staff is highly trained and knowledgeable about the products they offer and are eager to help.

Reply from business

Hi Dave, Thanks for taking the time to leave a review. We're so proud to hear our showroom is your go to and you enjoy interacting with our staff. We value your feedback and look forward to your next visit. Take care!

1 review

Verified
We are completely satisfied with our experience with ProSource, for our vinyl plank flooring purchase for our kitchen. Oliver is very helpful and knowledgeable, and is always available to answer questions. Brian Musella is highly recommended as an installer. He does quality work. ProSource has a great selection of products. I finally found exactly what I was looking for, and for a reasonable price. We will never shop anyplace else, and we have had negative experiences elsewhere (with both big box stores and privately owned businesses). We have also had a very positive experience with prefinished hardwood flooring here in the past.

Reply from business

Hi Carol, Thank you for taking the time to leave such a glowing review. We're elated to hear we were able to help you find the right products for your project and provided great customer service while doing so. We appreciate your feedback and will definitely forward it on to the team. We look forward to future projects and having you back in the store, Come back and see us anytime, take care!

1 review

Verified
Mike Banks was extremely helpful in listening to our ideas a guiding us on selections for our master bathroom remodel. Product selection and quality was excellent and costs were very reasonable. I will highly recommend ProSource to my friends

Reply from business

Hi Richard, Thanks so much for the review. We're thrilled to hear you had a great experience at our showroom and enjoyed working with our staff to make your product selections. We appreciate your feedback and look forward to your next visit. Take care!

1 review

Verified
Service provided to us couldn't have been improved upon in anyway.

Reply from business

Hi William, Thanks for taking the time to leave a review. We're so happy to hear you enjoyed your visit to our showroom. We truly appreciate your feedback and look forward to your next visit. Take care!

1 review

Verified
Got my wolf cabinets from prosource albany and couldnt be happier. Had one little crack in the face of my corner cab, real hard will do that sometimes,. Sent a couple pics to Sue Kirsch at Albany Prosource and she got back to me immediately the next day. Had my replacement in less then a week. Love my new wolf cabinets ,like Prosource,and found Sue from Prosource very professional and on top of her game.

Reply from business

Hi Mike, Thanks for the review. We're so happy to hear you enjoyed working with our showroom team and love your new cabinets. We appreciate your feedback and hope to have you in the store again soon. Take care!

1 review

Verified
Great experience with Pro Source, our carpet was installed in record time with no hassles exactly as we had requested. Sue was a pleasure to work with . Very competitively priced. Would recommend Pro Source .

Reply from business

Hi Karen, Thanks for taking the time to leave a review. We're so happy to hear you had a great experience working with out showroom team. We appreciate the feedback and will definitely forward it on to Sue. We look forward to your next visit. Come back and see us anytime, take care!

1 review

Verified
Prompt assistance, quick turnaround on product delivery

Reply from business

Hi Sally, Thanks for taking the time to leave a review. We're so happy to hear you had a great experience with our showroom team. We value your feedback and hope to see you again soon. Take care!

1 review

Very dissapointed with ProSource of Albany overall. They initially underestimated the quantity of materials I needed for the job, which led to me having to call off starting the work the day before and delaying my schedule by two weeks. When i had to return some of the mortar, i was charged a 25% restocking fee. Then come to find out they sold me the incorrect modified thinset material, when only unmodified would be allowed and warrantied by the membrane manufacturer. They accepted a return on the thinset, but would not allow me to return 2 bags of grout when my installer suggested I use a better product instead. So in essence, I spent over $7,000 on materials, and they wouldn't accept back $80 worth of grout.

1 review

Verified
Easy to work with , good value , very professional and knowledgeable staff.

Reply from business

Hi Stephen, Thanks for the review! We are thrilled to hear you enjoyed working with our showroom team. We value your feedback and are looking forward to your next visit. Take care!

1 review

Verified
From the time I made my first call to the point of delivery everyone that I talked with new exactly what they were doing. The staff was prompt and timely when issuing proposals. Cant wait for my next project so that I can work Pro Source again

Reply from business

Hi Richard, Thank you for taking the time to leave a review! We are so thrilled to hear you enjoyed your visit to our showroom. We appreciate your feedback and look forward to your next visit. Come back and see us anytime, take care!