ProSource Of Denver

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77.32  Rating Score
8AM - 5PM ▾

Of 260 ratings posted on 8 verified review sites, ProSource of Denver has an average rating of 3.53 stars. This earns a Rating Score™ of 77.32.

ProSource® of Denver is the product source for trade professionals and their homeowner clients looking to complete their next flooring, kitchen, or bath remodeling project. Housing everything you need in one convenient location, ProSource Wholesale® will convert your home improvement vision into a reality. We’ll keep you on budget with low, wholesale pricing, and our online project management tools provide you with 24/7 support. Plus, you’ll have a dedicated account manager to provide personalized service from start to finish. View current promotions, browse our extensive product catalog, and explore inspiring project possibilities on our website.

Serving: Denver, CO

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3.53 avg / 260 ratings on 8 verified review sites

10 ratings & reviews posted directly on Top Rated Local®

Quality
3.5
Value
3.2
Timeliness
3.1
Experience
3.1
Satisfaction
3.3
OVERALL
3.2
Showing 1-10 of 10 items.

1 review

STAY FAR AWAY from this place. If I could give them a zero star I would. Please read all of the reviews and beware. I wish I would have done my research on this company before doing business with them. They are the most unprofessional scammers I've encountered. No one knows what the hell they are doing over there. Pure incompetency...you can't ever get anyone on the phone or get a straight answer. I placed an order over a month ago, my credit card was charged, never received a copy of my receipt, let alone an order number. After they took my money they were like ghosts. They don't care about their customers once they take that money...we were never told that our order(s) had arrived, or that we had to pick them up at three different locations. We get to the first one and we are told by the supplier that they cannot release the order to us because ProSource has not paid their invoice...we then talk to a manager at the vendor company we are trying to pick up our first order from and are told that many other prosource customers are having the same issue and that we should hire an attorney...we go to the second location for the other part of the order only to be told the same thing that they cannot release the order to us. We called prosource got transferred around, hung up on, and given excuse after excuse. I was told I would get a call back with answers to what is going on with my order yet no one at prosource can even provide me with my order number or find my complete order, yet my CC was charged for thousands of dollars...here we are weeks later, my project is delayed and I am loosing out on money in addition to what I have already paid prosource. I even went to look them up on BBB and they aren't even accredited and are rated an F. I cannot say this enough, DONT DO BUSINESS with these scammers. There's a reason why there are multiple complaints and all recent too.

Reply from business

We’re incredibly disappointed to hear you’ve been unable to connect with the Denver showroom in regards to your order. Each showroom is independently owned and operated and we will be in contact with local ownership to address your claim. We appreciate you bringing this to our attention, and apologize for the inconvenience.

1 review

Very Disappointed in your store and LACK of Customer Service...……….and Professionalism. Be honest and advice people on what they ask for and are really getting...……..HARDWOOD or MDF>

Reply from business

Hi Pamela, thank you for the feedback. We apologize for any inconvenience you may have had as our main goal is always to make sure that members and their clients have a positive experience at ProSource as well as offer high-quality products at low wholesale prices. We're looking into this situation and would appreciate hearing from you to get more details. You can reach out to our Denver operations manager Stephanie Martin at 303-778-7776. We look forward to speaking with you!

1 review

I was referred there by my designer, for HARDWOOD Flooring, GOOD LUCK with that , they really DO NOT have a selection of HARDWOOD /SOLID FLOORING>… I was VERY MISLEAD about what I bought. My contractor saw it after pickp and he said it was NOT Hardwood, it was MDF. fake wood, and could NOT be refinished ……..I paid twice the amount for too much flooring material, cause they DID NOT offer to come out and measure to get a exact amount. Their customer service was terrible, called several times to get referral for contractors to install and NEVER heard back from anyone, not even the Manager, Brett.

Reply from business

thank you for the feedback. We apologize for any inconvenience you may have had as our main goal is always to make sure that members and their clients have a positive experience at ProSource as well as offer high-quality products at low wholesale prices. We're looking into this situation and would appreciate hearing from you to get more details. You can reach out to our Denver operations manager Stephanie Martin at 303-778-7776. We look forward to speaking with you!

1 review

We had worked with Prosource several times in the past without any complaints but on this past experience the service was horrible with little to no communication. I emailed our rep asking for a quote on some products after we had just spent $7,000 and never heard back from her on the quote. In addition, after we didn't hear back from our sales representative on why our tile was taking over a month I called and briefly spoke with the manager Andrew about these issues and he said he would look into it and call me back which he didn't. I left two more messages and never received a return call. Very unprofessional not only from the sales Rep but the manager as well.

Reply from business

Hi Janet, Thank you for taking the time to leave us a review. Client and member satisfaction is our top priority and we are disappointed to hear about your experience. We apologize for any inconvenience and will be looking into the situation shortly and reaching out to you. Thanks again, and we apologize for the inconvenience.

1 review

Verified
Excellent service. The owner of the company was exceptional to work with. We love our new flooring, cabinetry, and countertops. I would highly recommend ProSource. They went above and beyond for us!

Reply from business

Hi Jenny, Thanks for taking the time to leave a review. We're so pleased to hear you enjoyed the customer service at our showroom and browsing our product selection. We appreciate your awesome feedback and very much look forward to having you in the store again. Come back and see us anytime, take care!

1 review

Verified
Great company

Reply from business

Hi Joe, Thanks so much for the review. We're pleased to hear you enjoy utilizing our showroom. We appreciate your feedback and hope to have you back in the store again soon. Take care!

1 review

Verified
Great place

Reply from business

Hi Randy, Thanks for the review. We're happy to hear you enjoy visiting our showroom! Come back and see us anytime, take care!

1 review

DO NOT USE THIS COMPANY! Our contractor referred ProSource for our flooring and cabinets; we had issues from day one. When sending our measurements and revisions, the design team did not pay attention to any of the modifications we made or minor details that needed to be updated to the design. It took over seven revisions to get the measurements to what we needed. Thereafter communication, responsiveness and customer service went out the door, and they stopped returning calls and emails. Even one of their employees told us that the company had horrible customer service. Due to their poor designing and ordering a cabinet that won't fit our double over (after we sent dimensions and specs) we are stuck with a cabinet that we will not be able to use. DO NOT SIGN THEIR CONTRACT!! It puts all responsibility on the buyer even if ProSource messes up the measurements and purchasing. We also reached out to the owner,f Brett multiple times and have yet year hear from him. FINAL THOUGHT, RUN, AND DON'T SPEND YOUR MONEY HERE. Ali B.’s Reviews  Prosource - Denver Carpet Installation, Flooring, Carpeting 3 hours ago  DO NOT USE THIS COMPANY!  Our contractor referred ProSource for our flooring and cabinets; we had issues from day one. When sending our measurements and revisions, the design team did not pay attention to any of the modifications we made or minor details that needed to be updated to the design. It took over seven revisions to get the measurements to what we needed. Thereafter communication, responsiveness and customer service went out the door, and they stopped returning calls and emails. Even one of their employees told us that the company had horrible customer service. Due to their poor designing and ordering a cabinet that won't fit our double over (after we sent dimensions and specs) we are stuck with a cabinet that we will not be able to use. DO NOT SIGN THEIR CONTRACT!! It puts all responsibility on the buyer even if ProSource messes up the measurements and purchasing. We also reached out to the owner,f Brett multiple times and have yet year hear from him. FINAL THOUGHT, RUN, AND DON'T SPEND YOUR MONEY HERE.

Reply from business

Hi Ali, Thanks so much for taking the time to leave a review. Reviews are integral to our continuous growth as a showroom and client and member satisfaction are our top priority. We are disappointed to hear about your experience and apologize for any inconvenience. We are looking into the situation and will be reaching out shortly!

1 review

Verified
I have been doing business with Patrick Hurley as my sales representative, for a number of years. I'm pleased to say that all my customers have nothing but good things to say about him.Patrick works with intergrity and professionalism on each and every flooring project.Prosource is an outstanding flooring store,I would highly recommend any contractor or business to work with Brett and Patrick

Reply from business

Hi Douglas, Thanks for taking the time to leave a review. We're so happy to hear you enjoyed working with our showroom team on your project. We appreciate your feedback and will definitely forward it on to Patrick. We look forward to your next visit. Come back and see us anytime, take care!

1 review

Verified
I recently had the entire second floor done in a 6 in plank, gray, waterproof tile. It looks wonderful, they did a fantastic job on the floors and the trim.

Reply from business

Hi Nikki, Thanks so much for the review. We're happy to hear you love your new flooring. We value your feedback and can't wait to have you back in the store. Come back and see us anytime, take care!