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ProSource Of Denver

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76.85  Rating Score
8AM - 5PM ▾

Of 119 ratings posted on 7 verified review sites, ProSource of Denver has an average rating of 3.48 stars. This earns a Rating Score™ of 76.85.

ProSource Wholesale® is the source for home and commercial remodeling projects. We offer the best of everything -- flooring, kitchen and bath products; dedicated service that's tailored to your needs; and a network of trade pro members who bring dream projects to life. Read what trade professionals and homeowners are saying about ProSource. You'll discover there's only one choice for successful projects. When you're ready, share your experience with us -- we'd love to hear what you think.

Serving: Denver, CO


3.48 avg / 119 ratings on 7 verified review sites

7 ratings & reviews posted directly on Top Rated Local®

Quality
4.3
Value
4.0
Timeliness
3.9
Experience
4.0
Satisfaction
4.1
OVERALL
4.1
Showing 1-7 of 7 items.

1 review

We had worked with Prosource several times in the past without any complaints but on this past experience the service was horrible with little to no communication. I emailed our rep asking for a quote on some products after we had just spent $7,000 and never heard back from her on the quote. In addition, after we didn't hear back from our sales representative on why our tile was taking over a month I called and briefly spoke with the manager Andrew about these issues and he said he would look into it and call me back which he didn't. I left two more messages and never received a return call. Very unprofessional not only from the sales Rep but the manager as well.

1 review

Verified
Excellent service. The owner of the company was exceptional to work with. We love our new flooring, cabinetry, and countertops. I would highly recommend ProSource. They went above and beyond for us!

Reply from business

Hi Jenny, Thanks for taking the time to leave a review. We're so pleased to hear you enjoyed the customer service at our showroom and browsing our product selection. We appreciate your awesome feedback and very much look forward to having you in the store again. Come back and see us anytime, take care!

1 review

Verified
Great company

Reply from business

Hi Joe, Thanks so much for the review. We're pleased to hear you enjoy utilizing our showroom. We appreciate your feedback and hope to have you back in the store again soon. Take care!

1 review

Verified
Great place

Reply from business

Hi Randy, Thanks for the review. We're happy to hear you enjoy visiting our showroom! Come back and see us anytime, take care!

1 review

DO NOT USE THIS COMPANY! Our contractor referred ProSource for our flooring and cabinets; we had issues from day one. When sending our measurements and revisions, the design team did not pay attention to any of the modifications we made or minor details that needed to be updated to the design. It took over seven revisions to get the measurements to what we needed. Thereafter communication, responsiveness and customer service went out the door, and they stopped returning calls and emails. Even one of their employees told us that the company had horrible customer service. Due to their poor designing and ordering a cabinet that won't fit our double over (after we sent dimensions and specs) we are stuck with a cabinet that we will not be able to use. DO NOT SIGN THEIR CONTRACT!! It puts all responsibility on the buyer even if ProSource messes up the measurements and purchasing. We also reached out to the owner,f Brett multiple times and have yet year hear from him. FINAL THOUGHT, RUN, AND DON'T SPEND YOUR MONEY HERE. Ali B.’s Reviews  Prosource - Denver Carpet Installation, Flooring, Carpeting 3 hours ago  DO NOT USE THIS COMPANY!  Our contractor referred ProSource for our flooring and cabinets; we had issues from day one. When sending our measurements and revisions, the design team did not pay attention to any of the modifications we made or minor details that needed to be updated to the design. It took over seven revisions to get the measurements to what we needed. Thereafter communication, responsiveness and customer service went out the door, and they stopped returning calls and emails. Even one of their employees told us that the company had horrible customer service. Due to their poor designing and ordering a cabinet that won't fit our double over (after we sent dimensions and specs) we are stuck with a cabinet that we will not be able to use. DO NOT SIGN THEIR CONTRACT!! It puts all responsibility on the buyer even if ProSource messes up the measurements and purchasing. We also reached out to the owner,f Brett multiple times and have yet year hear from him. FINAL THOUGHT, RUN, AND DON'T SPEND YOUR MONEY HERE.

Reply from business

Hi Ali, Thanks so much for taking the time to leave a review. Reviews are integral to our continuous growth as a showroom and client and member satisfaction are our top priority. We are disappointed to hear about your experience and apologize for any inconvenience. We are looking into the situation and will be reaching out shortly!

1 review

Verified
I have been doing business with Patrick Hurley as my sales representative, for a number of years. I'm pleased to say that all my customers have nothing but good things to say about him.Patrick works with intergrity and professionalism on each and every flooring project.Prosource is an outstanding flooring store,I would highly recommend any contractor or business to work with Brett and Patrick

Reply from business

Hi Douglas, Thanks for taking the time to leave a review. We're so happy to hear you enjoyed working with our showroom team on your project. We appreciate your feedback and will definitely forward it on to Patrick. We look forward to your next visit. Come back and see us anytime, take care!

1 review

Verified
I recently had the entire second floor done in a 6 in plank, gray, waterproof tile. It looks wonderful, they did a fantastic job on the floors and the trim.

Reply from business

Hi Nikki, Thanks so much for the review. We're happy to hear you love your new flooring. We value your feedback and can't wait to have you back in the store. Come back and see us anytime, take care!

*0 additional reviews are factored into the overall rating, but are not public at this time. You can be confident that with Top Rated Local® all verified reviews and ratings are accounted for in the overall ratings and Rating Score™ whether they are displayed publicly or privately. This ensures the overall rating is as accurate as possible.