Remodeling Heroes

Our experience with them was mediocre at best. The solution they proposed and executed only partially solved the problem. At times we also had some rather questionable interactions with their staff. Expect to catch some attitude if you annoy them with too many questions. For example, at one point during our project negotiations, my questions on their contract must have been annoying when my service rep replied "...for us its a very very small project the office will even skip and not take..." I guess he thinks they are doing me a favor by charging me $17000 to put in a drain. The issue we need to solve is leak in the basement where we could not find the source. They inspected the issue and recommended a French drain as the solution. We had the work done at the cost of $17,000. A majority of the leaking is resolved, water is no longer pouring in as it was during the worst of our 2023 winter storms but some water is still making it's way into our basement. After reporting the water issue to my service rep, he leaves me a voice message stating he reviewed our contract and all the work they did was at my request. They now want to dig up the drain they just installed and look for cracks in the foundation. Of course, our warranty does not apply here because the drain is doing it's job and there must be undiagnosed cracks in the foundation.