Richair Comfort Solutions

Great response from both customer service and technicians.

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Installed a Mitsubishi split unit in my backyard with two blowers; one on my ground floor and one on my parlor floor. I contacted them through Angie's list and immediately received a call to discuss my needs and setup an appointment for someone to come here. From that moment forward and throughout the process they were extremely punctual. If they said they would be here at 9AM they showed up at 8:50 and waited until 9 to ring the bell. I worked with Peter, who met with me and my wife to review the various options for cooling the two floors. Peter laid out several options that took into account not only what we wanted but the constraints of the physical space (this is a 148 year old Brownstone), and our budget. The design process went incredibly smoothly. Installation of the Mitsubishi split unit was professionally handled. There was a complete site walk-though including measurements , electrical and wiring, etc. to avoid any surprises. The install team put everything in, set everything up in two days, and cleaned up to the point that you couldn't tell anyone had done any work. Dimitry, the service manager, was great and made sure that I was completely informed of what was going on at every point in time. Kassim was the technician on site post- installation and he worked out every detail, finding solutions to minor glitches that came up with the wireless thermostats. There was an issue with the wireless thermostat that required contacting the manufacturer; they installed a temporary wired thermostat while that was being worked out so I had no disruption in A/C availability during what was a very hot summer. The equipment is everything they said it would be. The blowers are so quiet you hardly even know they are on. Even the Mitsubishi split unit itself in the backyard makes almost no noise at all. I have done two brownstone renovations before and all I can say is I wish every experience I have with a contractor could be this perfect. These folks are totally professional; they deliver exactly what they say they will, and they do it on-time and on-budget. And they clean up after themselves. They even swept my patio and left it cleaner than they found it. I recommend them 100% if you need a Mitsubishi split unit for your home.

very happy with my unit. very reliable and saves me a few dollars each month.

overall good experience and I am enjoying the system everyday.

Very good. The tech Kaseem (I'm guessing at the spelling) is excellent. It's pricey, but good.

Richair has always been great about calling me when it was time for both my boiler and my central AC to be serviced, scheduling an appointment at a convenient time, showing up promptly and doing good work. I am very happy to have a yearly agreement with them because I know my house is in good hands.

Richair installed a mini-split heater/air conditioner in a room with inadequate heat. Fantastic company - knowledgeable, communicative, prompt, honest, competitive! I can't say enough good things about my experience with them. After being told by many hvac people that there was no good solution to heating a problem room, I learned about mini-splits and then researched installers. Picked this company because of good reviews on Angie's list (the reviews were for their long island, NY location but they are also in NJ). The salesman, Gregg, was so nice, came the day I called, agreed to install it very quickly (around Christmas), gave me a very clear estimate, told me about substantial rebates from PSEG (because of the energy efficiency of the unit) and helped fill out the paper work and most importantly worked with the very difficult building inspection office in my town. He oversaw that the work was done properly. Other HVAC contractors I saw were misinformed about the product and how it could be installed, gave me higher estimates and were just typically and generally vague about a number of things.

Richair installed a mini-split ductless AC system in my living room. They were professional, polite, and punctual. Salesman came and did not push me to buy a system that I did not need. Installers came and they also worked out schedule with my electrician (much appreciated). Few days later, they came back to start up system and make sure it all worked well. I could not be happier. They did a great job. The representative came to my home and explained all of my options for a mini-split AC system. I thought I would need a much bigger and more expensive system. He said no. He was telling me what was best for me as opposed to what other reps were doing?selling me what was best for them. I was very impressed with the professionalism, politeness, experience, and knowledge of the rep, the installers, and the technician that came to start the system. He even later sent me the rebate forms and how to fill them in so that I could get a $400 rebate from Con Edison. By the way, this company is also authorized to install certain AC systems that qualify for this rebate. Warning: Not all companies are authorized by Con Edison but may still tell you they are. Check out Con Edison?s website. The installers came and took the time to explain how they will position and install the unit and why. They even measured the distance of the outside unit on the corners to ensure it was perfectly straight and secure. Before they left, they cleaned up and put everything back in order. The next business day, they sent a the technician to start the system up. He explained everything to me, including setting the time on the remote to explaining the unit's features and how to clean the filters. Every person I encountered with from this company was knowledgeable, polite, professional, and experienced. I would without hesitation recommend this company to others. I would definitely use this company again for any HVAC related issues.

Rich Air installed a split air conditioner in three bed rooms a year ago. Two rooms had 6000 BTU's and the 3rd had 9000 BTU's. I was offered Panasonic units for about $1000 less, but opted for Mitsubishi as they offer a 7 year warranty. The workers are clean cut and very respectful. I was amazed that they went above and beyond what I expected. Workers put down plastic all over the house even in areas I did not think was needed. The service this company offers I think of 5th Av. No hidden costs and no pressure. Workers cleaned up after themselves. I am really amazed at how everything was done correctly. I always expect contractors to cut corners but not Rich Air. They did everything correctly.