Richair Comfort Solutions

Richair Comfort Solutions came out for a diagnosis of my Fujitsu ductless air conditioner. They gave me an estimate to replace it with Mitsubishi. After my appointment, there was some confusion about a bill. We were told we wouldn't be charged for the appointment since they really couldn't diagnose or remedy the problem (not really their fault - my air conditioner units are out of circulation so no replacement parts available). Afterwards, due to an apparent paperwork mix-up, we were sent a bill. Yes, we were confused and a little frustrated, but Richair eventually did the right thing and did not charge us. So when all was said and done, it was handled well. Aside from that, their technician was knowledgeable and did all he could to help solve the problem. We had other people out previously trying to figure it out and they couldn't. I'd say Richair tried a little harder, going so far as to call Fujitsu for an answer.

They installed ductless air conditioning. It worked out well. There was a glitch in the beginning but after they fixed it everything has been wonderful. The technician worked very hard to fix the problem on one of the hottest days of the summer. They were very clean and their price was good. The town also gave them issues about some of the wiring and their project manager was very responsive. The town ended up approving everything that was done after they were provided with documentation from the manufacturer.

Installed two ductless AC units in my apartment. These guys were truly exceptional. From beginning to end, everyone from the rep to the installation technicians were consummate professionals, providing me an estimate for two cooling units for my apartment, walking me through the process of what I could expect from them and what I needed to do, performing quick and clean one-day installation, and then even filling out the paperwork to get my $1000 energy credit back from ConEd. Here's where you know you're dealing with professionals: After everything was installed, I wanted to register everything for the manufacturer warranty, and as I was gathering the serial number for all four units (I had a 9000 BTU and 12000 BTU unit installed in my bedroom and living room respectively, along with the corresponding outdoor units), I noticed that the technicians mistakenly hooked up the 9000 BTU outdoor cooling unit with the 12000 BTU indoor unit. I contacted the rep, Peter M. and you know what he did? He called me back the same day, verified that this was indeed done, admitted the mistake, apologized for it and immediately corrected the error by having technicians come out the next day to swap the units. The technicians who showed up to correct the error, echoed Peter's apology, explained this rarely happens, and swiftly went to work. Any business can screw up from time to time, but it's how the mistake is dealt with and responded to that gives you a clue into a business' professionalism, competence, and dedication to customer service. What they did was textbook, excellent customer care. I think every consumer is hardwired to shop for the best deal; I call it the Walmart syndrome. Buy something as cheaply as possible. For certain items this certainly applies, but with sizable investments like split-type AC units, Richair Comfort solutions embodies the old adage "you get what you pay for". And what you get is top quality Mitsubishi product with caring and knowledgeable professionals.

Installed 2 Mitsubishi indoor units 9,000 and 12,000 btu and two zone Outdoor Heat Pump Unit. From day one our experience with Richair has been outstanding. After receiving 4 estimates, Richair' was the best and the professionalism of the sales team reinforced our decision. After signing the contract we had some delay in getting approvals from our building. Richair did what they could to assist in the process and patiently waited as we attained the approval. The installation team was excellent and very professional. The workmanship was very outstanding, in fact my electrician went out of his way to praise the way they did the job. Of special note, I had hoped to put the outdoor unit further away from the building, off my wood deck. Richair reviewed this and while they said they could do it and it would be more money, due to the additional coolant and piping, they strongly recommended that we not do it as it would make the units less efficient. I appreciated their professional opinion and honesty. Other vendors never mentioned an issue with putting it out further. I would definitely use Richair again and recommend them to anyone.

Richair installed Mitsubishi 24000 BTU ductless a/c and heating system. The initial estimate went very well. Peter from Richair, came to our home, explained how the system worked and the installation process. He made suggestions as to size and placement of system, both inside and outside. With great patience, Peter took his time and answered all our questions and concerns. Peter was very professional and extremely knowledgeable. When he left we felt confident that we had made the right decision in hiring Richair Comfort Solutions. The installation by Paulo and Emir went very smoothly. You could tell that the installers were knowledgeable and experienced. They were punctual, courteous and efficient. The installation was a two step process (since we were still doing construction on the basement and had to run the electrical line for the unit). During the last visit, after the system was connected, purged and checked, for quality installation, we were instructed on how to use the new system. The customer care team Demetri, the Service Manager and Amanda were also very knowledgeable and responded to our calls promptly and courteously. All facets of our experience with Richair Comfort Solutions were very positive and met our expectations.

Pavel was clear, efficient, and explained/illustrated the problem with the unit that wasn't working was due to dust and mold in the blower. The other two units probably have the same problem but they are working fine right now and the price is VERY high so we will have to call again if we have problems with the other two. I'm not sure why the units should have mold, but when Pavel showed me the blower it was clear he was right! Good workman. He was fast, friendly, thorough!

Richair did routine service on my systems. The technicians were great to work with and are very knowledgeable. They were very accurate and efficient during the appointment. They did a great job in scoping out the job and tried to do everything within my budget. I find them very easy to deal with and they were very helpful.

Richair installed a split air conditioning system. They were very professional, were able to come out to give an estimate beforehand and assessed my house. Sales person gave us various options for AC units with separate quotes. Installers were very prompt coming to the appointment and made arrangements with the electrician for us as well, cleaned up well after themselves and it was a great experience.

They put in a split air conditioner and heater system. I have used them for three years now. My experience has been great and their prices are comparable. They were neat, clean and did everything in a reasonable time. I had an issue with them after the work was done and they addressed my concerns immediately, they were fantastic. I have recommended them to others.

The tech was very professional and punctual! He came and installed our AC unit and showed me how to use it. I would recommend them!