business-logo

Claimed

Richair Comfort Solutions

Favorite Added Favorite Removed
91.05  Rating Score
4:26PM - 4:26PM ▾

Of 339 ratings posted on 7 verified review sites, Richair Comfort Solutions has an average rating of 4.41 stars. This earns a Rating Score™ of 91.05.

We are a HVAC contracting firm with a rigid eye for quality and customer service. We constantly encourage our customers to take advantage of the latest ductless technology ? more efficient, comfortable and safer for the environment products. Our company has been running (and improving!) since 1994. We are very proud that our growth and success are entirely attributed to customer referrals for our exceptional quality of service.

Serving: New York: Brooklyn, Queens, Manhattan And The Bronx NewJersey: Bergen, Hudson, Passaic And Essex Counties


4.41 avg / 339 ratings on 7 verified review sites

116 ratings & reviews posted directly on Top Rated Local®

Quality
4.9
Value
4.8
Timeliness
4.9
Experience
4.9
Satisfaction
4.9
OVERALL
4.9
Showing 61-70 of 116 items.

1 review

Verified
Rich Air installed multi-ductless split air conditioning unit. Peter was great. He was responsive from the first call and very flexible and accommodating re: weekend estimate appointment. We ended up letting several months pass after the initial consultation, but when we restarted the process, he was just as helpful and attentive as before. Once we determined the size of the unit needed for my place, Peter was very creative and helpful in assessing where the unit should be placed and where on the roof the external unit could (relative to co-op constraints) be placed. The actual AC unit in the apartment and the lines from the roof unit to the apartment were installed in a day, and the guys that did the work were very polite and good about cleaning up after themselves. Once everything was installed, there was Isak, who came on another day and purged the lines of air and did the initial start up. He was very good about explaining the controls and particulars of the unit and also very courteous and professional. All in all, a great experience. If you are looking to install a multi-duct AC unit (something that is common in many international countries, yet rare here in the States and NYC), these are the guys!

1 review

Verified
Richair Comfort Solutions came out for a diagnosis of my Fujitsu ductless air conditioner. They gave me an estimate to replace it with Mitsubishi. After my appointment, there was some confusion about a bill. We were told we wouldn't be charged for the appointment since they really couldn't diagnose or remedy the problem (not really their fault - my air conditioner units are out of circulation so no replacement parts available). Afterwards, due to an apparent paperwork mix-up, we were sent a bill. Yes, we were confused and a little frustrated, but Richair eventually did the right thing and did not charge us. So when all was said and done, it was handled well. Aside from that, their technician was knowledgeable and did all he could to help solve the problem. We had other people out previously trying to figure it out and they couldn't. I'd say Richair tried a little harder, going so far as to call Fujitsu for an answer.

1 review

Verified
They installed ductless air conditioning. It worked out well. There was a glitch in the beginning but after they fixed it everything has been wonderful. The technician worked very hard to fix the problem on one of the hottest days of the summer. They were very clean and their price was good. The town also gave them issues about some of the wiring and their project manager was very responsive. The town ended up approving everything that was done after they were provided with documentation from the manufacturer.

1 review

Verified
Installed two ductless AC units in my apartment. These guys were truly exceptional. From beginning to end, everyone from the rep to the installation technicians were consummate professionals, providing me an estimate for two cooling units for my apartment, walking me through the process of what I could expect from them and what I needed to do, performing quick and clean one-day installation, and then even filling out the paperwork to get my $1000 energy credit back from ConEd. Here's where you know you're dealing with professionals: After everything was installed, I wanted to register everything for the manufacturer warranty, and as I was gathering the serial number for all four units (I had a 9000 BTU and 12000 BTU unit installed in my bedroom and living room respectively, along with the corresponding outdoor units), I noticed that the technicians mistakenly hooked up the 9000 BTU outdoor cooling unit with the 12000 BTU indoor unit. I contacted the rep, Peter M. and you know what he did? He called me back the same day, verified that this was indeed done, admitted the mistake, apologized for it and immediately corrected the error by having technicians come out the next day to swap the units. The technicians who showed up to correct the error, echoed Peter's apology, explained this rarely happens, and swiftly went to work. Any business can screw up from time to time, but it's how the mistake is dealt with and responded to that gives you a clue into a business' professionalism, competence, and dedication to customer service. What they did was textbook, excellent customer care. I think every consumer is hardwired to shop for the best deal; I call it the Walmart syndrome. Buy something as cheaply as possible. For certain items this certainly applies, but with sizable investments like split-type AC units, Richair Comfort solutions embodies the old adage "you get what you pay for". And what you get is top quality Mitsubishi product with caring and knowledgeable professionals.

1 review

Verified
Installed 2 Mitsubishi indoor units 9,000 and 12,000 btu and two zone Outdoor Heat Pump Unit. From day one our experience with Richair has been outstanding. After receiving 4 estimates, Richair' was the best and the professionalism of the sales team reinforced our decision. After signing the contract we had some delay in getting approvals from our building. Richair did what they could to assist in the process and patiently waited as we attained the approval. The installation team was excellent and very professional. The workmanship was very outstanding, in fact my electrician went out of his way to praise the way they did the job. Of special note, I had hoped to put the outdoor unit further away from the building, off my wood deck. Richair reviewed this and while they said they could do it and it would be more money, due to the additional coolant and piping, they strongly recommended that we not do it as it would make the units less efficient. I appreciated their professional opinion and honesty. Other vendors never mentioned an issue with putting it out further. I would definitely use Richair again and recommend them to anyone.

1 review

Verified
Richair installed Mitsubishi 24000 BTU ductless a/c and heating system. The initial estimate went very well. Peter from Richair, came to our home, explained how the system worked and the installation process. He made suggestions as to size and placement of system, both inside and outside. With great patience, Peter took his time and answered all our questions and concerns. Peter was very professional and extremely knowledgeable. When he left we felt confident that we had made the right decision in hiring Richair Comfort Solutions. The installation by Paulo and Emir went very smoothly. You could tell that the installers were knowledgeable and experienced. They were punctual, courteous and efficient. The installation was a two step process (since we were still doing construction on the basement and had to run the electrical line for the unit). During the last visit, after the system was connected, purged and checked, for quality installation, we were instructed on how to use the new system. The customer care team Demetri, the Service Manager and Amanda were also very knowledgeable and responded to our calls promptly and courteously. All facets of our experience with Richair Comfort Solutions were very positive and met our expectations.

1 review

Verified
Pavel was clear, efficient, and explained/illustrated the problem with the unit that wasn't working was due to dust and mold in the blower. The other two units probably have the same problem but they are working fine right now and the price is VERY high so we will have to call again if we have problems with the other two. I'm not sure why the units should have mold, but when Pavel showed me the blower it was clear he was right! Good workman. He was fast, friendly, thorough!

1 review

Verified
Richair did routine service on my systems. The technicians were great to work with and are very knowledgeable. They were very accurate and efficient during the appointment. They did a great job in scoping out the job and tried to do everything within my budget. I find them very easy to deal with and they were very helpful.

1 review

Verified
Richair installed a split air conditioning system. They were very professional, were able to come out to give an estimate beforehand and assessed my house. Sales person gave us various options for AC units with separate quotes. Installers were very prompt coming to the appointment and made arrangements with the electrician for us as well, cleaned up well after themselves and it was a great experience.

1 review

Verified
The tech was very professional and punctual! He came and installed our AC unit and showed me how to use it. I would recommend them!