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Shasta Pool Repair

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96.85  Rating Score™
Pool Service & Repair

Of 309 ratings posted on 4 verified review sites, Shasta Pool Repair has an average rating of 4.69 stars. This earns a Rating Score™ of 96.85.

We are a full purpose Swimming Pool Repair company that can work on any type of swimming pool equipment. We lead the local industry in the installation of PENTAIR energy efficient variable speed pool pumps. We install filters, heaters, heat pumps, automated controls, spa controls, and work on many different types of pool equipment. NO ONE BEATS our WARRANTIES and POOL KNOWLEDGE....NO ONE. We have led the local industry for over 49 years.

Serving: PHOENIX, AZ

Top Rated Local® Business in Arizona, Pool Service & Repair (#5 in 2019)

Top Rated Local® Business in Arizona, Pool Service & Repair (#3 in 2020)

Top Rated Local® Business in Arizona, Pool Service & Repair (#2 in 2021)

Top Rated Local® Business in Arizona, Pool Service & Repair (#1 in 2022)

Top Rated Local® Business in Arizona, Pool Service & Repair (#1 in 2023)

RateRate WebsiteWebsite CallCall Now Directions Location
5
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87 Total Reviews
4.7
topratedlocal.com
87 reviews | 4.7 average
google.com
214 reviews | 4.7 average
yellowpages.com
2 reviews | 3 average
yelp.com
6 reviews | 4.5 average
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87 ratings & reviews posted directly on Top Rated Local®

Quality
4.7
Value
4.6
Timeliness
4.7
Experience
4.7
Satisfaction
4.7
OVERALL
4.7
Showing 31-40 of 74 items.

1 review

Verified
The pump installer did an excellent installation. He was very professional and explained the new equipment in a clear fashion. He represents the company extremely well.

1 review

Verified
I don't think it's ever taken Craig more than 30 seconds to diagnose my problems and fix them. Im always glad to see its him making the service call, you can know you'll be getting top service!

1 review

Verified
Craig show up on time and very quickly was able to determine what was wrong with the chlorinator. I then asked about 2 of the heads in the pool and explained what I had done. He was able to replace the 2 heads and the pools works finen. As to the chlorinator we will replace in the spring, since cool weather and fall is coming on and I need little or no chlorine in the pool during this period.

1 review

Verified
I couldn't rate the Shasta service as it is indicated that "No Address Found". Don't understand that as I've been a customer since 1995 and have had Shasta service for years. It's frustrating when that happens!! So---I couldn't rate the excellent job by the serviceman who replaced three valves that operate my waterfall. Evelyn Hartzog 17633 N. Raindance Rd., Surprise, AZ 85374

1 review

Verified
Subscriber satisfaction--Good, Repairman was friendly. Diagnosted the the the trouble immeaditly. started work,did not waste time repairing the the defective equiptment. He explained to the customer what had to be done and showed him the results.

1 review

Verified
Needed cartridges cleaned and a leaking valve replaced. Appointment was timely; technician Craig was professional and thorough. Have used Shasta Service since we built the pool in 2001. Routine service rate has increased over time to $99......

1 review

Verified
I submitted a request-for-service via the website but had to follow up a week later, since no contact from Shasta was forthcoming. Upon my second request, I was contacted within the hour and arrangements were made for service on our pool. I also received an e-mail from Rick Mortensen, Executive Director of Customer Services, apologizing for the lapse in service and ensuring that we were contacted for scheduled services. Rick followed through to make sure that we were also happy with the service as scheduled, and indeed we were. The technician sent, James Engle, was prompt, friendly, knowledgeable and efficient. His work simply could not have been better and I appreciate the courteous follow-up on the part of Rick as well. Thank you to all of the Shasta team for turning this around and making this a very positive service experience!

1 review

Verified
good experience considering my single-level pool pump started to make bearing noise and I wanted to replace it before it actually failed. Customer service was courteous, knowledgeable and efficient. The service technician was all of the aforementioned as well. Overall, a very good job. Price can always be better (lower).

1 review

Verified
I am a long time ( 12 years ) " raving fan " of Shasta and have had minimal issues with my pool during that period , and when I did I always had a 5 STAR experience. My most recent repairs involved a new variable speed motor and replacement of my pop ups. As in the past the service by every member of Shasta Pool Repair that I dealt with was outstanding. Special KUDO's to Scott K for the new motor, Phil Z for the new gear assembly and many helpful tips on the pop ups, and Alvin ( a diver ) who was here last week to complete the " tri-fecta " of " world class " service. The communication with the service group in making the appointments , along with the timely update as to the technicians arriving , and the personal interaction with me regarding what they were doing , and their professionalism and workmanship all added up to " 1st class service " from start to finish. Congratulations all the way around for a total team effort, and for keeping me a " raving - fan " of Shasta.

1 review

Verified
All the people we have worked with have been good and seem to care. Craig Miller was here to check our salt cell and did a fine job. He also showed me a couple of things that are good to know about the schedules for our pool. Thanks

*13 additional reviews is factored into the overall rating, but is not public at this time. You can be confident that with Top Rated Local® all verified reviews and ratings are accounted for in the overall ratings and Rating Score™ whether they are displayed publicly or privately. This ensures the overall rating is as accurate as possible.