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Shasta Pool Repair

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96.85  Rating Score™
Pool Service & Repair

Of 309 ratings posted on 4 verified review sites, Shasta Pool Repair has an average rating of 4.69 stars. This earns a Rating Score™ of 96.85.

We are a full purpose Swimming Pool Repair company that can work on any type of swimming pool equipment. We lead the local industry in the installation of PENTAIR energy efficient variable speed pool pumps. We install filters, heaters, heat pumps, automated controls, spa controls, and work on many different types of pool equipment. NO ONE BEATS our WARRANTIES and POOL KNOWLEDGE....NO ONE. We have led the local industry for over 49 years.

Serving: PHOENIX, AZ

Top Rated Local® Business in Arizona, Pool Service & Repair (#5 in 2019)

Top Rated Local® Business in Arizona, Pool Service & Repair (#3 in 2020)

Top Rated Local® Business in Arizona, Pool Service & Repair (#2 in 2021)

Top Rated Local® Business in Arizona, Pool Service & Repair (#1 in 2022)

Top Rated Local® Business in Arizona, Pool Service & Repair (#1 in 2023)

RateRate WebsiteWebsite CallCall Now Directions Location
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87 Total Reviews
4.7
topratedlocal.com
87 reviews | 4.7 average
google.com
214 reviews | 4.7 average
yellowpages.com
2 reviews | 3 average
yelp.com
6 reviews | 4.5 average
*All trademarks are the property of their respective owners. See Supported Sources | Report Incorrect Source

87 ratings & reviews posted directly on Top Rated Local®

Quality
4.7
Value
4.6
Timeliness
4.7
Experience
4.7
Satisfaction
4.7
OVERALL
4.7
Showing 41-50 of 74 items.

1 review

Verified
The chlorine generator would not work and kept blowing fuses. Craig Miller came out in an extremely timely manner, diagnosed the problem quickly, replaced the chlorine generator and explained the device, He was extremely professional and very knowledgeable. I was extremely satisfied with the service.

1 review

Verified
Cracked pump housing repaired. Chris, the service repairman, went way above and beyond to make sure I didn't have to wait any longer to get my pool repaired. He came in on his day off in order to make the repairs when I requested even though he had to rearrange his personal time. Chris is very knowledgeable of pool equipment and worked quickly, and accurately, to get the work done. We also talked about chemicals and he obviously knew a lot about how to treat pool water. I had another problem that has been annoying to me for years and, without interrupting his repair work, helped me to get that fixed, too. Try to imagine him working on fixing the cracked pump housing and giving me very helpful advice at the same time. Amazing. It's rare to find a person who is technically competent while also having interpersonal skills, willing to demonstrate that he believes in the importance of customer service to the company. He made me happy that I have a Shasta Pool. Thanks again Chris. I hope Shasta Pools acknowledges you for your outstanding work.

1 review

Verified
Andrew Schwab was the tech that came to my house today he fixed the problem fast and did a great job as he always does i'm very happy. Thankyou

1 review

Verified
I've been a customer for more than 12 years, as I have a lifetime warranty. Customer service has been knowledgeable and efficient in scheduling my appointments. Appointments are generally soon after my call and the techs arrive on time. In my experience, work has been done quickly and correctly the first time. I am definitely a satisfied customer.

1 review

Verified
Craig, came out to replace my quick pure 3 as it had stopped working, When Craig got here he checked everything and said all we needed was to replace the main tube on the unit. this saved me about 300.00 dollars and it would have very easy for him to just pull off the old unit and put in the new and go for the bigger bucks. Instead he was honest and did the right thing. This is exactly why when we were looking at all the options/companies to build our pool we decided to go with Shasta. Being a sales person I have come to know how important honesty and integrity are to building long lasting relationships with people you can trust and who trust you. Shasta has our Loyalty and they earned it. Sure wish they had not sold their stores I really miss knowing the people in the stores had a genuine interest in taking care of us and our pool and not just selling us something.

1 review

Verified
It was very easy to make an appointment. The tech (Craig Miller) arrived promptly on time. He was very courteous and knowledgeable. The service call was completed in 45 minutes and to my entire satisfaction.

1 review

Verified
We installed a Shasta Pool 3 years ago, and the family has thoroughly enjoyed it. The only issue we've had relates to the valves that were used for our pool. We have 6 total in our set up for water features, spa jets, spa heater, and the rest of the pool functions. We've had all but 1 valve fail and need to be replaced. Luckily, we have had a great service tech Craig. Craig has taken care of fixing the valves each time they've broken, and has done so promptly and professionally. Otherwise, Shasta has been fantastic, and our pool has been incredible.

1 review

Verified
Shasta came the day after our call was made. They said someone would call between 7-9 to let us know when a technician would arrive. We receive a call just after 7. The technician arrived exactly when we were told he would. He found the problem immediately and fixed it. He also checked a couple of other things for good measure. This is my second Shasta pool and I would never have any other brand. They stand behind their warranty and they have excellent customer service. Thank you.

1 review

Verified
Shasta installed a new multi-speed pump on our pool system as required by AZ law in replacement of the previous 3HP single speed motor. Although I preferred the old pump, I am looking forward to saving some money on my monthly electric bill going forward with the new pump. It is definitely quieter than the old model. The Shasta tech spent the time necessary to make sure that I was proficient in how the new pump is programmed and operates so that I can make adjustments as necessary. Shasta has always gone the extra mile to ensure that we are ultimately satisfied with our product.

1 review

Verified
Loved the service and the service repair man Greg Miller. He was good!. Was happy too have the service done in an excellent amount of time. So hot and not to have the pool running was not good but Shasta sent out the order and Greg was here. Did a wonderful super job on the fix. Love the fact that Shasta still stands behind the warranty. We have had our pool for over 14 years and anytime we needed a fix they were there. Honoring the warranty. Not the usual with most things. Thank you Shasta. Your the greatest and so is Greg. The very happy Smiths. Thanks for sending the email. I tried to get into the site to do this but couldn't get the job done. Was blocked so thanks for taking the time to send this. Wanted to do it.

*13 additional reviews is factored into the overall rating, but is not public at this time. You can be confident that with Top Rated Local® all verified reviews and ratings are accounted for in the overall ratings and Rating Score™ whether they are displayed publicly or privately. This ensures the overall rating is as accurate as possible.