This company will be totally attentive until you sign the contract.We purchased solar panels from Solar Bear and I was guaranteed I would generate enough power that I would only pay the customer service fee from Duke Energy. Over a year later I still pay more, and Solar Bear said they did not figure their calculations correctly and therefore I didn't get enough panels. I was supposed to hear from the owner and our sales representative to address our problem...no response - overall their customer service is atrocious. After filing a complaint with the Better Business Bureau I finally received a reply, saying the representative did not see the trees in our backyard. Didn't see a yard FULL of trees? Their response to this mistake is cutting my trees down. Worst customer service ever!
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