Welcome to the iFISH Store where you can order high quality freshwater aquarium fish delivered direct to your door. We have been in business over 20 years providing our customers with excellent service and valuable information on owning and maintaining freshwater aquariums.
Excellent price for discus, i dont think anywhere can beat their price. Professional packaging, each discus is packed in 3 bags and insulated box. Took little more than a week to get my fish but i think its reasonable considering the fish quarantine days and the safe shipping window in the week. Too early to say the quality of fish, their size is as described and they all arrived safely. Im happy with the shopping experience
I tired this store because it had good reviews. I was looking for new fish during COVID because my Local store does not have new shipments coming in. My package of new fish arrived a day late and 4 of 12 fish were dead when they got here. And a few others were in a very rough condition. When looking to get a refund on the fish the only offer credit to the store for the FISH ONLY. They will not cover the expensive next day air shipping. You would think they would replace the fish and send you new. I was sadly mistaken. I would look into other stores that stand behind their products and shipping.
Reply from business
Thank you for your feedback. You are right in pointing out the challenges of UPS Shipping in this environment of a COVID pandemic. UPS has withdrawn their guarantee of Next Day arrival because of the issues they are facing. In most cases, our shipments have been delivered the next day. In addition, just in case there is a 1 or 2 day delay, we carefully pack our fish to try and withstand that delay. Sometimes successfully sometimes not. But much like you, we are at the mercy of UPS once the packages leave our facility. Also like you, we pay UPS for Next Day Delivery just as you pay us for that service.
With that said, we have always had a Live Arrival Guarantee which we steadfastly stand by. If some of your fish perish in transit, we request a photo of the perished fish and we then provide either a credit on a future order or a refund. We do not cover the cost of shipping because you in fact did receive fish that survived transit. The shipment fee covered the cost for those fish. On the other hand, if all of your fish perish in transit, we again require a photo, but in this case we provide a full replacement which does cover shipping.
We hope you understand our policy on not providing a replacement on your order but rather a credit or a refund on the cost of the four perished fish. We make no profit on our shipping fees and would not be able to run a sustainable business if we simply provided replacements and covered the cost of shipping when only some of the fish perished. We think you'll find that most other online tropical fish providers have a very similar policy.
We do stand behind our products and our shipping policy and count on our customers to review our policy prior to placing an order so we can avoid these misunderstandings. With that being said, we're sorry this was your experience with us and genuinely hope you are at least pleased with your other eight fish you received.
The fish at the Ifish store are incredible! The are healthy, active and full of color at just an inch in size. The owner, Frank, was so great. I had an issue and he fixed it immediately. If you need fish, the ifish store is the place to get them.
This was my first time ordering online. I decided to go with this approach due to the lack of local options and variety because of the COVID-19 restrictions. I decided to goggle and research options for shipping fish and stumbled upon The iFish Store. I visited their website and read the reviews thus making the decision to try them out.
First I was impressed with their detailed communication based on the effects of COVID and their business as well as the consumer. Secondly, their willingness to maintain the sale cost and include a 10% discount on your total purchase. Lastly, the detailed care in packaging and guidance instructions on how to care for your fish upon delivery. I must say, the fish are doing extremely well, good quality, economical, have variety and my family & I are very pleased.
All of the aforementioned examples out weigh the cost for overnight shipping (so do not let that deter you). I will recommend them and will use them again going forward.
Well Done and Thank You!