Welcome to the iFISH Store where you can order high quality freshwater aquarium fish delivered direct to your door. We have been in business over 20 years providing our customers with excellent service and valuable information on owning and maintaining freshwater aquariums.
I tired this store because it had good reviews. I was looking for new fish during COVID because my Local store does not have new shipments coming in. My package of new fish arrived a day late and 4 of 12 fish were dead when they got here. And a few others were in a very rough condition. When looking to get a refund on the fish the only offer credit to the store for the FISH ONLY. They will not cover the expensive next day air shipping. You would think they would replace the fish and send you new. I was sadly mistaken. I would look into other stores that stand behind their products and shipping.
Reply from business
Thank you for your feedback. You are right in pointing out the challenges of UPS Shipping in this environment of a COVID pandemic. UPS has withdrawn their guarantee of Next Day arrival because of the issues they are facing. In most cases, our shipments have been delivered the next day. In addition, just in case there is a 1 or 2 day delay, we carefully pack our fish to try and withstand that delay. Sometimes successfully sometimes not. But much like you, we are at the mercy of UPS once the packages leave our facility. Also like you, we pay UPS for Next Day Delivery just as you pay us for that service.
With that said, we have always had a Live Arrival Guarantee which we steadfastly stand by. If some of your fish perish in transit, we request a photo of the perished fish and we then provide either a credit on a future order or a refund. We do not cover the cost of shipping because you in fact did receive fish that survived transit. The shipment fee covered the cost for those fish. On the other hand, if all of your fish perish in transit, we again require a photo, but in this case we provide a full replacement which does cover shipping.
We hope you understand our policy on not providing a replacement on your order but rather a credit or a refund on the cost of the four perished fish. We make no profit on our shipping fees and would not be able to run a sustainable business if we simply provided replacements and covered the cost of shipping when only some of the fish perished. We think you'll find that most other online tropical fish providers have a very similar policy.
We do stand behind our products and our shipping policy and count on our customers to review our policy prior to placing an order so we can avoid these misunderstandings. With that being said, we're sorry this was your experience with us and genuinely hope you are at least pleased with your other eight fish you received.
The fish at the Ifish store are incredible! The are healthy, active and full of color at just an inch in size. The owner, Frank, was so great. I had an issue and he fixed it immediately. If you need fish, the ifish store is the place to get them.
This was my first time ordering online. I decided to go with this approach due to the lack of local options and variety because of the COVID-19 restrictions. I decided to goggle and research options for shipping fish and stumbled upon The iFish Store. I visited their website and read the reviews thus making the decision to try them out.
First I was impressed with their detailed communication based on the effects of COVID and their business as well as the consumer. Secondly, their willingness to maintain the sale cost and include a 10% discount on your total purchase. Lastly, the detailed care in packaging and guidance instructions on how to care for your fish upon delivery. I must say, the fish are doing extremely well, good quality, economical, have variety and my family & I are very pleased.
All of the aforementioned examples out weigh the cost for overnight shipping (so do not let that deter you). I will recommend them and will use them again going forward.
Well Done and Thank You!
I had never gotten fish online before and was hesitant to say the least! I placed the order for 20 fish, and thought OMG what have I just done! LOL the next day the fish got here to San Francisco, CA. I followed the instructions that were included with fish to the letter. I was shocked and how each fish was so well taken care of and placed in its own bag. I also found the worming pad and was like "Well that's something I didn't ever think about, keeping them worm ! " I am happy to say that all 20 fish are happy and healthy! These guys have my business from now own! I am about to transition over to a 120 tank and they will be the ones to stock it! Do not hesitate to get your fish from these guys, hands down the best!
What a great place to buy fish. Only thing I was disappointed about was a delay in shipment due to COVID-19, but that is in no way this businesses fault. My fish arrived very well packaged, and with great instructions for slow adaptation to the tank, which i followed. They are all doing great, look wonderful and healthy. I will be buying more fish soon. Nothing but good things to say.
I ordered 8 discus for my first time buying live fish online and you guys did not disappoint! They all arrived very much alive and are doing great a month later. They are beautiful and I absolutely love them! I will definately recommend you guys for my fellow fish enthusiasts. Thank you very much!