Welcome to the iFISH Store where you can order high quality freshwater aquarium fish delivered direct to your door. We have been in business over 20 years providing our customers with excellent service and valuable information on owning and maintaining freshwater aquariums.
I clearly received the wrong discus. I sent pictures to explain that I had received the wrong one. And instead of admitting that they sent the wrong fish, they said that it was the right one. I was expecting a pigeon blood but the discus I received had no markings once so ever even months after growth. My local fish breeder said if he didn’t have the markings he was never gonna get them.
Reply from business
We hope you understand we were in no way trying to discredit or dismiss your concern over the color/markings of your pigeon blood discus. In our years of experience, the ~2 inch juvenile discus need time to show their full coloration. Typically, once they reach adult size (3-4 inches) their distinct markings and coloration will appear. Since you purchased a juvenile only 8 weeks ago, we really prefer to give them more time to grow before we draw the conclusion that it is the incorrect discus. The photo you submitted as a Pigeon Blood example was a full grown, adult Discus and not a juvenile. We do believe that yours will develop the same coloration and markings with proper feeding and tank parameters.
We really would have appreciated the opportunity to be given that time instead of a conclusion that we were trying to dismiss your concern. We always try to work with our customers to have a positive outcome. That being said, we have provided you with a refund for the Pigeon Blood. We hope the other discus you received are doing well and thriving in their new aquarium home!
Excellent price for discus, i dont think anywhere can beat their price. Professional packaging, each discus is packed in 3 bags and insulated box. Took little more than a week to get my fish but i think its reasonable considering the fish quarantine days and the safe shipping window in the week. Too early to say the quality of fish, their size is as described and they all arrived safely. Im happy with the shopping experience
I tired this store because it had good reviews. I was looking for new fish during COVID because my Local store does not have new shipments coming in. My package of new fish arrived a day late and 4 of 12 fish were dead when they got here. And a few others were in a very rough condition. When looking to get a refund on the fish the only offer credit to the store for the FISH ONLY. They will not cover the expensive next day air shipping. You would think they would replace the fish and send you new. I was sadly mistaken. I would look into other stores that stand behind their products and shipping.
Reply from business
Thank you for your feedback. You are right in pointing out the challenges of UPS Shipping in this environment of a COVID pandemic. UPS has withdrawn their guarantee of Next Day arrival because of the issues they are facing. In most cases, our shipments have been delivered the next day. In addition, just in case there is a 1 or 2 day delay, we carefully pack our fish to try and withstand that delay. Sometimes successfully sometimes not. But much like you, we are at the mercy of UPS once the packages leave our facility. Also like you, we pay UPS for Next Day Delivery just as you pay us for that service.
With that said, we have always had a Live Arrival Guarantee which we steadfastly stand by. If some of your fish perish in transit, we request a photo of the perished fish and we then provide either a credit on a future order or a refund. We do not cover the cost of shipping because you in fact did receive fish that survived transit. The shipment fee covered the cost for those fish. On the other hand, if all of your fish perish in transit, we again require a photo, but in this case we provide a full replacement which does cover shipping.
We hope you understand our policy on not providing a replacement on your order but rather a credit or a refund on the cost of the four perished fish. We make no profit on our shipping fees and would not be able to run a sustainable business if we simply provided replacements and covered the cost of shipping when only some of the fish perished. We think you'll find that most other online tropical fish providers have a very similar policy.
We do stand behind our products and our shipping policy and count on our customers to review our policy prior to placing an order so we can avoid these misunderstandings. With that being said, we're sorry this was your experience with us and genuinely hope you are at least pleased with your other eight fish you received.