I had a crown procedure. A few months later it cracked. I let them know. They said that they no longer accepted my insurance & wouldn’t repair it. When it cracked even more, they invited me in for an X-ray. They told me that they wouldn’t accept my insurance but I could pay out of pocket to have it corrected.
I went to a different dentist a few years later since it was bothering me & I was informed that I would need to see an endodontist, And also that I had three failing route canals Apparently, only one root was removed & there are brewing infections below the surface.
I called Transcendental and I informed them of my findings. They claimed that they had no records on anything. I’m still working with my insurance company to address all of these issues. I did pay out of pocket for my root canals because Transcendental told me that they contacted my insurance company but the claim was denied, so I’d have to pay out-of-pocket. Root canals are $1,000 each. When I mentioned this to my insurance company they said that they had no record of them ever putting in a request and that nothing was ever denied. I believed Transcendental & I should have requested to see the denial. Don’t ever make my mistake. Be very careful when getting work done.Keep a file with your receipts. You will need them with this dentist. I would give them zero stars if I could.