Universal Plumbing Co

Universal plumbing has been one of the worst customer service experiences I’ve ever had. We moved into our new home October of 2021. Shortly after we experienced flooding in our guest bathroom and sewage coming up from the bathtub. We have a Home Warranty Coverage plan and they were out to our house 3 times and still couldn’t fix it. Not only that- but we had to pay an additional $200 for them to go on the roof. And before the owner decides to write a passive aggressive comment- YES we understand our home warranty doesn’t cover that. We were fine with paying the $200 fee- as long as it was fix…. It never was. After explaining the situation to the owner on the phone, he said “there will be no refund”. and “you may have to pay an additional fee if we have to unclog the sewage again” I’m sorry- you never communicated the problem of what was going on in the first place. The owner then proceeded to tell me I SIGNED A NOTICE. Which I requested a copy of- he said they could be mailed to me…. 3 weeks later NOTHING… BECAUSE I NEVER SIGNED ANYTHING. STAY AWAY FROM THIS COMPANY. They will do ANYTHING to get your money!!!!