Urbanex

One of worst home services I ever had. I should have known not to allow them on the property by the looks of their reps. They double charged my first payment, and would not return call. Then charged me the whole service price after I wanted to cancel. The contract was voided after double charge and no response to rectify there mistake.

Due to the malpractice of this business we now have to spend over $1600 for termite treatment. We asked on multiple occasions for Urbanex to assess our home for termites when they came to do the typical pest control treatments. They claim they did, but we continually saw termite infants (currently due as well) and now have a major issue. Completely irresponsible and very frustrating. They did not do what they claim they do for servicing. If you plan to use them, expect nothing to change and will then have to pay more to correct their errors. DO NOT USE!

The salesmen, customer service people, managers, and founders are all manipulative and conniving scam artists. Their products don't work and if you are persistent enough to let them know about it at least 4 times, they will politely and calmly lie to your face. Don't pay these people a dime. Go somewhere else,

The sales guy (Hunter) pushed for a ONE time service that would clean the spider webs, hornets nest, and spray preventative medicine for additional insects around my home (3ft up-3ft out). I advised I didn't have a any issues with insects but he advised me then it would be a preventative maintenance since everyone else on my block has done the service. The service in total took less then 10 minutes, which was initially suspicious but I didn't argue about it too much since the sales man stated he charged multiple neighbors around me $250 but sold me the service for $50 today only. He asked me to sign for a receipt and I called it a day. After a week or two I received a phone call about reoccurring service for $110 every other month. I was surprised because this was NEVER CLEARLY COMMUNICATED. I told them not to come out because the initial service has caused me to have multiple issues with ants and spiders in places I did not have before. When I called the office they advised I would only be able to cancel this 1 year service for a $270 fee. When I advised them those terms were not discussed in the initial service. They responded that they were not there upon the initial sale and would have the sales representative, Hunter who was a manger call me back. Hunter never called me. Now I am jumping through endless loops with condescending and repetitive customer service worker by the name of JW. JW advised he was the business owner even though online it's shows the Dallas location is owned by another person. JW eventually passed me on to another manager by the name of V that had nothing to do with my current problem. POINT IS DO NOT AGREE TO ANYTHING THESE CON-ARTIST HAVE TO SAY ESPECIALLY WHEN THE SERVICE IS NOT EFFECTIVE AND THEY BASICALLY WITH HOLD IMPORTANT INFORMATION FOR A SALE!!

Rod is my tech and he goes above and beyond. He is prompt communicates well, does great work and best of all no bugs! Highly recommend!

The technicians Rod and Clark came out today and took care of the pest preventive maintenance today. The were punctual, very friendly, and even though ready to get to the task listened to my concerns. Their uniforms were pressed and clean. Before leaving the informed me what was done and thanked me for my continued business. Rod and Clarke made Urbanex that much better. Good product but, better people you won't find em!

Angel came to the house this morning, gave me a courtesy call he was on the way, when he got to the house he was Very Professional and Respectful, Angel was Very Knowledgeable when I asked questions or knew how to get the answer, today was a Great Experience, Thank You Angel.

NIGHTMARE!!! It has been a nightmare from the beginning. After telling the salesman I would need to talk it over with my spouse not to schedule anything until I could confirm. I came home to an urbanex truck parked in front of my driveway . Come to find out he had already sprayed even after I told the salesman ( yet again) not to send anyone out that I had to attend to the affairs of both my parents as they just passed earlier that month. I'm now receiving a bill and still have ants in my home and around it. A SCAM... is putting it nicely! Don't use this company ever.

Austin A did a great job!!

Brahman was great, very nice and informative.