Whitecastle Tours

Overall I had a great experience with Whitecastle Tours. Their customer service was excellent, and I enjoyed my trip. The bus was clean, and their fleet seemed to be relatively modern and well maintained. The business of this company is done with such spectacular care. And the driver of the bus was very respectful. Neatly dressed. Good-natured. All around positive experience. I highly recommend them.

Whitecastle Tours contracted for our church trip. Nice and clean buses - very professional staff and they help a lot on every single detail. I and my friends and family highly recommended Whitecastle for all charter trips. Thank you for the unforgettable moments that we spent together safe and comfortable.

They are very reliable and easy to book with their on-line reservation request site.

Kevin Lee was our driver and he was awesome! He was on time and was able to handle 34 students, 14 chaperones and two teachers! He greeted us and was very professional. The White Castle Tour company worked with our school group to ensure that we had the payment and paperwork needed. I will definitely use White Castle tours again!

Whitecastle has always been very accommodating and have always helped me troubleshoot for any of my issues/needs/concerns. Their prices are also very fair when compared with local competitors.

I wanted to thank all those who were involved with our event at Concord High School on Saturday 5/11. This was the smoothest I've ever seen the buses run and I was extremely impressed with the dedication and level of care we received. I appreciated getting information back in September regrading the number of seats on each bus as this helped us plan for who would ride each bus. I also appreciated the communication that our school received in the weeks leading up to our event to make sure that all details were taken care of. Ken talked with me (while looking at Google maps) about where the buses would line up and even made efforts to line up the buses according to our bus order. Buses were on time and even early, which helped to ease any stress that I would already feel on this busy day. This level of detail has never happened in our planning and I was grateful to feel that we were going to be in good hands. Where I really impressed was with Anthony and Irene leading the line up efforts on Concord Blvd and then leading each bus to line up according to our vision to maximize space in our parking lot. To have people other than the drivers at the school, other than me, to direct the buses was absolutely invaluable. It freed me up to run other details inside. I was so amazed to see that when we released the students to go to buses, there was Irene and Ken with walkie talkies relaying which bus was coming out and guiding them to the proper area. Amazing. Thank you a million times over for this level of dedication to detail so that I could focus on other details of the checking in and loading up process. I will be glad to work with you again and would happily give any positive reviews as this was the best bus experience I've had in my 13 years leading prom.

Hello, When we are looking for a bus we always contact Irene, she is so courteous and kind and can be relied upon to give the best customer service. The buses have always been on time, clean and we have had no issues with the drivers.

The driver was great. Punctual and friendly.

Great business partner that goes the extra mile to insure safety that is underwritten by an uncommon level of service and professionalism.

I really appreciate how quickly they returned my forgotten items back to me. Thanks!