American Home Water & Air

STAY AWAY!!!!! THEY FLOODED MY KITCHEN AND DID NOT TAKE RESPONSIBILITY!! Their tech Jorge Mora tried to troubleshoot a faucet hookup. Our issue was low water pressure with an electrical faucet. After he left, then faucet massively leaked. I was not home when it happened and my kitchen flooded. Field supervisor Fidel Sanchez came promptly, took several pictures, told me they did not cause the leak and they could not work on it. Our custom cabinets under and on both sides of the sink are soaked. Water got below the cabinets so to avoid mold issues we are going to need to tear out 5-year old custom cabinets. Our wood floor is soaked, warped, and the varnish is destroyed. I spoke with their headquarters and they are loyal to the first tech Jorge Mora who said he did not touch the area that is leaking. BEFORE AMERICAN HOME WATER & AIR: the water pressure of my kitchen faucet was low. AFTER AMERICAN HOME WATER & AIR: my kitchen faucet has a massive and active leak. My kitchen flooded. My wood floors are destroyed. My custom cabinets are ruined and need to be completely replaced. After the appointment with Fidel, I called the American Home & Water HQ one more time to give them the chance to do the right thing. They did not do that. The issue here is about more than incompetent field reps. STAY AWAY!!! For fun, Jorge Mora's brilliant recommendation to fix my kitchen sink faucet water pressure was to replace the GFI outlet under my sink with a normal outlet. If anyone reading this review knows anything about electricity and water, you know how ridiculous that recommendation is. We have had multiple bad experiences with untrained or undertrained American Home Water & Air field reps. STAY AWAY. Now...off to find a company that can repair the leak, a company that can rip out the ruined custom cabinets, a company that can make new cabinets, and a company that can replace my ruined hardwood floors.

One of their supervisors Kevin Kane stole thousands of dollars from my and impersonated one of the company owners. Turns out he was convicted of 2 felonies this year alone for criminal impersonation and fraud. Yet the company allows him to remain employed there. Now I’m battling in the legal system with them. Please stay clear of this company!