Any Hour Services - Electric, Plumbing, Heating & Air

I had my furnace maintenance done yesterday. There were no problems and I was very satisfied with the technician. I woke up this morning to a 60 degree home, it’s below freezing outside. My furnace apparently hasn’t been running since yesterday. I called asking to speak to the technician to help me troubleshoot the situation as I’m unavailable for the next 3 days for an appointment. I was told that wasn’t possible and I’d have to wait for 3 days until they could schedule an appointment. It’s hard to believe there were no other options. There was zero concern for my situation. Because of this I’ll give my business to another company and pay for them to come out instead.

This is the most unethical business I have ever came across. I would give 0 stars if it would let me. We had our tenant call us to tell us their furnace wasn't working in our rental house so we called Any Hour to come out and look at it. The tech told us that we needed to replace the furnace that it would be more expensive to repair it then to just by a new one. He then said they have to send out their sales rep to talk with us about our options. They sent out the Sales Rep Bowen the next evening around 5:00 pm. We had him come to our house instead of the rental property so we didn't have to disturb the tenant again since we were just going to be picking out a furnace to replace it with. He comes in and seems like a very nice guy and goes over everything with us and we agree on a furnace. He then asks us if we want to put down a deposit but said we didn't have to. We didn't have a problem with giving a deposit because we were planning on having it replaced anyways. He then hands my husband his tablet with a blank signature page and tells him he needs him to sign this giving them permission to do the work. After they left we got a call from our tenant saying they had called someone to come look at it because they hadn't heard from us and that they replaced the ignitor and it is working great. Only charged them $100.00. They proceeded to tell us that the repair guy told them that whoever put the ignitor in had broken it when they installed it which is why it quit working. He said the furnace is in great condition other than that. Well needless to say we had Any Hour out there a couple months before and they were the ones that replaced the ignitor and apparently broke it. So with that we called and emailed Any Hour the very next morning not even 12 hours later to cancel the order and refund the deposit because the tenants had it fixed and we don't need the furnace. They went ahead and canceled the order and said they would have the finance department process the refund. I waited a few days and didn't hear anything so I checked my card statement and of course they processed the payment but didn't refund it. I sent them another email and again no response. So I called them and they told me they would have someone call me and get it taken care of. A guy named Josh called me back and proceeds to tell me that there will be no refund it was a non refundable deposit and that he had talked to Bowen and he told him he had went over this with us. I quickly learned what Bowen's integrity is worth. He kept saying it is on the invoice you signed that the deposit is non refundable, well we never seen an invoice until after my husband had signed a blank screen and Bowen had left and had sent it to us. I didn't even think to look at it. The fact is Bowen never discussed this with us why would I have put down a deposit when he told me I didn't have to and it was completely up to me. If I would have known it was non refundable of course I wouldn't have put down a deposit, I would have just waited and paid in full after it was installed. He never once told us that. So I proceed to ask Josh to speak with his supervisor and he refused to let me and says he will have him call me. I told him I did not want to wait because they are not good at getting back to people and would appreciate if he could just give me his supervisors number so I could call him. He refused and told me he would make sure his supervisor reaches out. It has now been over a week and his supervisor still has not called me so that is why I decided to share my experience. This is horrible business ethics how are you going to keep $1300.00 from somebody when you did absolutely nothing and lied to them about needing a new furnace in the first place? I understand charging me the $50 call out fee but keeping $1300 come on have some integrity.