Top Rated Local® is pleased to announce that, due to their impressive 96.00 Rating Score™, Westmoreland Pool Service and Repair Inc is a 2018 award winner for pool service and repair companies in Arizona!
If you’re in need of pool service in Gilbert or the surrounding areas, there’s one company that can’t be beat — Westmoreland Pool Service and Repair.
With an emphasis on integrity, the team at Westmoreland Pool Service and Repair has earned dozens of online reviews with an average rating of 5.00 stars and a 2018 Top Rated Local award for being rated among the top 10 pool service companies in all of Arizona.
Here is just one of the many five-star reviews their happy customers have given them:
“Clay and his team have provided weekly service for our pool for years now. They are proactive, perform routine/scheduled maintenance, and regularly keep chemicals at the right balance. We have two small, noisy dogs. The Westmoreland team always cheerfully greets our dogs and makes sure the gate is securely shut when they are done with the work. In addition, over a summer holiday weekend, our salt cell went out…Clay personally stopped by to fix it. We have used Westmoreland Pool Service and Repair for years and plan to use them for years to come.” – Jennifer R
Not Your Average Pool Service Company
We sat down with Clay Westmoreland, owner of Westmoreland Pool Service and Repair, to find out what makes the company different.
According to Clay, one of the biggest things that differentiates Westmoreland Pool Service and Repair from other companies is his dedication to taking care of his team.
“I want them to feel empowered and knowledgeable, so they can take exceptional care of our customers. Because they know I trust them and and their commitment to excellence in service, they make sure every customer they help has an outstanding experience. “
We also asked Clay why he does what he does. Here’s what he had to say:
“I believe that no matter what you do, you need to do it well. If I have been given the responsibility and the blessing of running this company, and I want to make sure I deliver the absolute best quality of service possible.”
Building Success Through Integrity and Word of Mouth
Clay credits Westmoreland Pool Service and Repair’s powerful online reputation to the team’s commitment to integrity.
“We really pride ourselves on being completely upfront with our clients when giving quotes for services, and we are always proactively trying to fix any issues that may come up.”
Furthermore, Clay says that following up is key.
“One of the biggest complaints we hear from clients about companies is a lack of follow up. We make sure we are always quick to answer any questions or concerns so that is never the case with our customers’ experience.”
The vast majority of business they get at Westmoreland Pool Service and Repair comes from word of mouth and referrals from their current clients. They also offer one-time discounts for every referral their clients send, and they have seen a lot of success through that.
We asked Clay what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:
“Don’t over-commit to people. If you can’t take on a job, don’t. It’s important to make sure you are delivering the best level of service possible. If, for some reason, you can’t give a client your best, it’s important to let them know that it won’t be a good fit. When you take excellent care of your clients, ask for positive feedback. They are willing to give it!”
Congratulations to the team at Westmoreland Pool Service and Repair Inc for being a 2018 Top Rated Local award winner, and thank you so much, Clay, for taking the time to speak with us!
If you’re in need of pool services in Gilbert, we highly recommend Westmoreland Pool Service and Repair. Visit their website today to learn more.
