Washington’s Top Rated Local® Award Winner: Northwest Hot Springs

Top Rated Local® is pleased to announce that Northwest Hot Springs is one of the top three pool service businesses in the entire state of Washington!

With a terrific 92.15 Rating Score™ and an average rating of 4.62 on our verified review platforms, we are thrilled to say that Northwest Hot Springs is a 2018 award winner. Here are just two of the many excellent reviews they’ve received online:

“Great experience. Highly recommend purchasing from NW Hotsprings in Burlington. Excellent customer service, from purchasing the hot tub to delivery and set up. [The person who] helped us with the selection was very patient and knowledgeable. [The installers] were professional, neat/tidy with install and product use. They took the time to go over the instructions, what to do, how the tub works, etc. Overall this was a great experience, combined the employees walked us through the process and we could not be happier. Thank you!” -Tricia J.

“The experience from sale through installation was fantastic. They shared options that helped us decide on the right hot tub for our use and the hand-off to installation was flawless. The installation team took great care to consider the best route and were very helpful with the setup and addressing any questions. I’m confident the support from NWHS won’t stop at the installation and they’ll be available for any ongoing questions we may have. Great experience.” -Dan B.

“I’ve been the pool manager here at Honeymoon Lake Community Club for the last two years. In that time, [the installer we have worked with] has been stellar in his service. I can only imagine how difficult this job would be without his expertise and willingness to help at a moment’s notice. As long as I have something to say about it, our community will always use your service.” -Libby L.

Not Your Average Pool Service and Repair Company

Marketing and sales manager, Heather, spoke with our team about Northwest Hot Springs’ approach to online reviews and customer service.

We were particularly interested in finding out what she believed to be their secret to such phenomenal online success. She said, “We view our customers as an extension of our family. We offer high-quality products and service to help our customers. Many of our employees have been here over five years. We offer consistent excellent service.”

Building Success Through High Quality Service

A local, family-owned business for more than 30 years, the team at Northwest Hot Springs has absolutely mastered customer service. Their intense dedication to providing their customers with unparalleled pool and spa services is clear through both Heather’s words and the things their customers have to say about them online.


Thank you for taking the time to speak with us, Heather. Congratulations to the team at Northwest Hot Springs for being a 2018 Top Rated Local award winner!

For pool installation and repair services in Washington, our team at Top Rated Local highly recommends Northwest Hot Springs.

Arizona’s Top Rated Local® Pool Service & Repair Award Winner: Hayward Pool Vac Repair

Top Rated Local® is pleased to announce that Hayward Pool Vac Repair is a 2018 award winner for pool service and repair companies in Arizona!

Whether you’re looking for a pool company that can inspect your pool for wear or perform a water flow test on your pool, look no further than Hayward Pool Vac Repair.

Hayward Pool Vac Repair has earned dozens of online reviews with an average rating of 5.00 stars, a stellar Rating Score™ of 98.00 and a 2018 Top Rated Local award for being ranked number two out of all of the pool service and repair companies in Arizona!

Here’s just one of the many five-star reviews they’ve received:

“Excellent experience! [He] fixed our pool vacuum perfectly, [and he] was such a nice gentleman and very trustworthy! [Our] vacuum works perfect! [I] will never use anyone else! If there was a A+++, that’s my rating!” – Cheri W

Not Your Average Pool Service and Repair Company

Hayward Pool Vac Repair started out as a pool vac repair business, but it has now grown to meet all pool equipment repair needs, including pumps, motors, filters, plumbing, electrical and more.

There are many things that set Hayward Pool Vac Repair apart from other pool companies in Arizona, but according to Woody, the owner of Hayward Pool Vac Repair, it’s his know-how that really sets his company apart.

“I know what I’m doing. I’m going to sell you what you need and get the work done right.”

We asked Woody why he does what he does and how he works to make the world a better place. Here’s what he had to say:

“I enjoy working with my hands and helping people. Pool repair can turn into a major issue for people, both with their money and time. My goal is to make the situation as low-cost and as stress-free as possible. ”

Building Success With a Strong Work Ethic

Woody credits his company’s strong online reputation to his strong work ethic, as well as to his commitment to being kind to people and to providing honest deals and fair prices to his customers.

“I would like to be treated in a fair and honest way, and that’s the kind of service I provide for my customers.”

The main source of business for Hayward Pool Vac Repair is their online reputation; however, Woody has taken advantage of free advertising on Google and Yelp. Woody created his own website, and he also does his own SEO to keep his company visible.

Woody started building his company with free advertising on Craigslist. But Woody doesn’t have to rely on Craigslist anymore because he now has hundreds of customers, thanks to his commitment to providing good, honest service at all times.

We asked Woody what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“Just be fair, honest and give good deals. Treat your customers like people, not like products.”


Congratulations to the team at Hayward Pool Vac Repair for being a 2018 Top Rated Local award winner, and thank you so much, Woody, for taking the time to speak with us!

If you’re in need of pool repair services, we highly recommend Hayward Pool Vac Repair. Visit their website today!

California’s Top Rated Local® Pool Service and Repair Company Award Winner: Pure Pwr Pools

Top Rated Local® is pleased to announce that Pure Pwr Pools is a 2018 award winner!

We are excited to say that, due to their more than 100 online reviews and their outstanding 97.66 Rating Score™, Pure Pwr Pools has snagged a spot among the top three pool service and repair companies in the entire state of California! Here are just three of the enthusiastic reviews they’ve received:

“Great company—we especially appreciated how knowledgeable [the person we worked with] was. We’ve been trying for two years to fix the pool solar system and Pure Pwr were the first ones who could actually do it! [They] made sure to explain everything to us, should we have any questions. Also, no pressure to do extra work. [They were] very professional. Danielle made scheduling a breeze, working around our very limited availability.” -Kelly M.

“Pure PWR Pools is awesome! Our pool water heater had been leaking for a few weeks and we finally got around to finding help. The Pure Pwr Pools team [was] super quick to make an appointment. The team showed up on time, fixed everything, and even suggested a few fixes to our pool system to make the pool solar more efficient. I’d 100% recommend them and will be calling them again for any issues that may arise in the future.” -Reina T.

Not Your Average Pool Service and Repair Company

Danielle Erbe, manager and owner of Pure Pwr Pools, spoke with us about her business’ phenomenal online reputation and overall success. If you ask Danielle what sets Pure Pwr apart, she’ll say, “We are intent on making things as “seamless and smooth” as possible. One differentiating factor is that we utilize solar panels to heat the pools, most of our competitors do not do that.”

So, what motivates the Pure Pwr team to do what they do? “We are attempting to be the most energy efficient pool company out there. We want to mitigate the carbon footprint by using solar energy. Our goal is to save the customer money and provide endless knowledge.”

Building Success Through Customer Trust and Loyalty

When asked what her secret to a successful online reputation is, Danielle said, “We really focus on customer service and want the customer to feel comfortable and confident. We’re in constant contact with our customers, always reaching out to see if there is anything that they can do for them. Our team doesn’t push reviews too hard, however, when customers are extremely satisfied, we will ask.”

Before ending our conversation, we wanted to know what advice Danielle had for other businesses. She said, “Earn trust and focus on long-term growth. If you’re going to pay an advertising agency, make sure not to pay a lot of money for no value in return. Utilize social media and get your name out there across all platforms”


Congratulations to the team at Pure Pwr Pools for being a 2018 Top Rated Local award winner!

Arizona’s Top Rated Local® Pool Service and Repair Award Winner: Westmoreland Pool Service and Repair Inc

Top Rated Local® is pleased to announce that, due to their impressive 96.00 Rating Score™, Westmoreland Pool Service and Repair Inc is a 2018 award winner for pool service and repair companies in Arizona!

If you’re in need of pool service in Gilbert or the surrounding areas, there’s one company that can’t be beat — Westmoreland Pool Service and Repair.

With an emphasis on integrity, the team at Westmoreland Pool Service and Repair has earned dozens of online reviews with an average rating of 5.00 stars and a 2018 Top Rated Local award for being rated among the top 10 pool service companies in all of Arizona.

Here is just one of the many five-star reviews their happy customers have given them:

“Clay and his team have provided weekly service for our pool for years now. They are proactive, perform routine/scheduled maintenance, and regularly keep chemicals at the right balance. We have two small, noisy dogs. The Westmoreland team always cheerfully greets our dogs and makes sure the gate is securely shut when they are done with the work. In addition, over a summer holiday weekend, our salt cell went out…Clay personally stopped by to fix it. We have used Westmoreland Pool Service and Repair for years and plan to use them for years to come.” – Jennifer R

Not Your Average Pool Service Company

We sat down with Clay Westmoreland, owner of Westmoreland Pool Service and Repair, to find out what makes the company different.

According to Clay, one of the biggest things that differentiates Westmoreland Pool Service and Repair from other companies is his dedication to taking care of his team.

“I want them to feel empowered and knowledgeable, so they can take exceptional care of our customers. Because they know I trust them and and their commitment to excellence in service, they make sure every customer they help has an outstanding experience. “

We also asked Clay why he does what he does. Here’s what he had to say:

“I believe that no matter what you do, you need to do it well. If I have been given the responsibility and the blessing of running this company, and I want to make sure I deliver the absolute best quality of service possible.”

Building Success Through Integrity and Word of Mouth

Clay credits Westmoreland Pool Service and Repair’s powerful online reputation to the team’s commitment to integrity.

“We really pride ourselves on being completely upfront with our clients when giving quotes for services, and we are always proactively trying to fix any issues that may come up.”

Furthermore, Clay says that following up is key.

“One of the biggest complaints we hear from clients about companies is a lack of follow up. We make sure we are always quick to answer any questions or concerns so that is never the case with our customers’ experience.”

The vast majority of business they get at Westmoreland Pool Service and Repair comes from word of mouth and referrals from their current clients. They also offer one-time discounts for every referral their clients send, and they have seen a lot of success through that.

We asked Clay what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“Don’t over-commit to people. If you can’t take on a job, don’t. It’s important to make sure you are delivering the best level of service possible. If, for some reason, you can’t give a client your best, it’s important to let them know that it won’t be a good fit. When you take excellent care of your clients, ask for positive feedback. They are willing to give it!”


Congratulations to the team at Westmoreland Pool Service and Repair Inc for being a 2018 Top Rated Local award winner, and thank you so much, Clay, for taking the time to speak with us!

If you’re in need of pool services in Gilbert, we highly recommend Westmoreland Pool Service and Repair. Visit their website today to learn more.