Top Rated Local® is pleased to announce that Pepperoni Grill is a 2019 award winner in West Virginia!
When you want a delicious bite in Charleston, there’s no better option than Pepperoni Grill.
Pepperoni Grill has received hundreds of reviews on five verified sites with an average rating of 4.66 stars, earning them an incredible Rating Score™ of 96.63 and a 2019 Top Rated Local award for ranking among the top 50 businesses in all of West Virginia!
Here’s just one of their many five-star reviews:
“If I were to learn that I had only a week to live, I would immediately purchase a carton of cigarettes and eat three meals a day at this wonderful establishment. I love their regular and cauliflower crust pizzas. It’s a cool place and always has a pleasant crowd.” – D.L.
Not Your Average Restaurant
James Wells, the owner of Pepperoni Grill, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets Pepperoni Grill apart from the many other restaurants in West Virginia. Here’s James’s response:
“We have a very high-quality product, and we focus on the customer when they come in. We look for feedback. We tell customers about the ingredients and how we make it and the people we have there. It seems to work really well. We’ve doubled our business in the last year.”
We also wanted to know why they do what they do at Pepperoni Grill and how they work to make the world a better place. Here’s what James had to say:
“We try to get involved in several things with a local radio station. We stay local. For Halloween, we give kids a free pizza. We give all kinds of things out in the neighborhood”
Building Success Through Customer Service
When we asked James about Pepperoni Grill’s secret to such a strong online reputation, he said:
“We have a designated person who’s dedicated to customer service, and we make it feel like a family.”
Outside of building the kind of online reputation any business owner would envy, Pepperoni Grill has spread the word about who they are and what they do by being involved with local churches and students:
“We generally hire them while they’re in high school. We pay average wages. We always ask them about their homework. We cater to their schedules. We actually get with them and make sure they’re doing well in school. We just try to get involved and make the neighborhood better so everybody can get ahead in life.”
Clearly, James knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:
“Let people know that you care. Let them know you care how they feel and how they think. Be really aware of their surroundings. You just got to have customers feel like family. Just ask questions. If it’s good or bad, we just want to know. We always ask them, is there anything we can do better. Sometimes we do online polls on Facebook.”
Congratulations to the team at Pepperoni Grill for being a 2019 Top Rated Local award winner, and thank you so much, James, for taking the time to speak with us!
We highly recommend Pepperoni Grill in Charleston. Visit their website today!
