My hearing experience had been poor over the last few months. In addition to my hearing problems, the custom mold on one of my hearing aids had cracked and was no longer wearable. The ear in question has very limited hearing and I didn't feel any sound at all was getting through. Jessica and I discussed the problems and decided to retest my hearing first before we decided to get the custom mold replaced. Prior to the test Alyson contacted me to arranged to get my ears flushed so that wax build up would not be an issue. I went to the Glenbrook location and Elan checked my ears and found no was build up. He was kind enough to show me a video of my canals. The next day I visited Jessica and she conducted the hearing test. Results showed some loss in both ears. The right aid was adjusted and the left aid was sent for repair. The adjustment worked wonders for my speech recognition. Once completed, we discussed some new devices that could potentially assist me in noisy environments. I have not purchased anything yet as I want to try the new settings out in different environments. Overall a great experience, all of the staff I interacted with were courteous and professional.