Tech Gonzola was amazing and so professional. He came and was trouble shooting. He explained everything he was trying. I felt so bad I called corporate when he said it wasn’t able to be fixed. They were so mean to him. They treated him like he didn’t know what he was doing and kept undermining him. He remained professional. They hung up and didn’t call back. He was very knowledgeable and honest with the reasons to why the frame couldn’t be repaired. He explained the steps and what to expect.