I ordered 2 bottles of Multi Collagen protein Type I, II, III, V & X on 4/16/21. They arrived on 4/21/21. One bottle was fine. The other was tampered with ( the plastic was carefully cut around the bottle neck but left on the rim of the cap to give the appearance that it was new. The inner seal and cotton had been removed. The bottle appears to have less than the unopened bottle and the vitamins are a darker color. While I have made numerous phone calls, written numerous emails and even sent a picture requested of customer service rep, the only result was a false promise to send a new bottle. Evidently, they need to reach out to the factory numerous times and after weeks, still can't own the mistake. I am happy to send the tampered bottle back but need a new one or at this point, just a refund on my credit card and I will shop else where. If you have nothing better to do with your time, then this might be considered a worthwhile experience. I have wasted precious life without a solution, :-(