My mother and I had an appointment to look at some bathroom tile for a remodel. When arrived the receptionist let us know that Doc? Would be with us momentarily. After browsing around for around 5 minutes he finally approached us and said “I don’t know y’all where coming” to which my mother responded “Oh, we had an appointment scheduled at 9:30 today.” I had to step away for a few minutes, but he did show her a few options. He then let her know that he was not going to be able to finish helping her because he “had a call”. We waited for about 10 minutes exploring options and decided to leave since everyone else in the building was either busy with other guest or seemed disinterested in helping. We had high hopes going into the establishment and left extremely disappointed. Note to the business, you should pride yourself in providing an exceptional customer experience and you guys definitely dropped the ball.