ProSource Of Little Rock

Hannah is our designer, and she has been awesome to work with! Very knowledgeable and talented. She figured out quickly our taste and color scheme as she guided us through picking all of our tile and grout. She was very quick and thorough since we live out of town and had limited time we could spend with her. We highly recommend her.

Doc is great to work with and makes the experience enjoyable!

I had the pleasure of working with Doc on my floor installation project. He was extremely helping and made sure I got the correct items that I needed. I will be sure to use Prosource again in the future and will definitely recommend them to my friends and family.

Whe I first came in in May Taylor Pennington was so helpful in helping me find the tile for my bathroom. When I called back later I wanted a laminate to match the floor tile When I got to the store he had it all laid out and it was a perfect match. I came in and paid for it and was in and out of the store in 20 minutes.

My mother and I had an appointment to look at some bathroom tile for a remodel. When arrived the receptionist let us know that Doc? Would be with us momentarily. After browsing around for around 5 minutes he finally approached us and said “I don’t know y’all where coming” to which my mother responded “Oh, we had an appointment scheduled at 9:30 today.” I had to step away for a few minutes, but he did show her a few options. He then let her know that he was not going to be able to finish helping her because he “had a call”. We waited for about 10 minutes exploring options and decided to leave since everyone else in the building was either busy with other guest or seemed disinterested in helping. We had high hopes going into the establishment and left extremely disappointed. Note to the business, you should pride yourself in providing an exceptional customer experience and you guys definitely dropped the ball.

I scheduled an appointment on April 1st to meet with Doc so my husband and I could look at items for a bathroom remodel. After being in the store almost 30 mins and Doc not assisting us, I approached the reception area and asked if Doc was notified we had been waiting for him. He was called and greeted us while apologizing because he had not been told we were there waiting for him. He then asked Amy if she could assist us with looking at items for our bathroom remodel. Please note Doc did advise me that this was not his area of expertise and would have someone assist him. We met with Amy that day and then once a week for the next two weeks working out the details of what we wanted for our bathroom remodel. She advised us that everything we were picking out was on sale this month. The third week we met with her we was expecting a quote on all the items we had picked out and was going to see the design come together. The estimate was not available when we arrived at the appointment. She stated she was inputting the information. We didn’t make this a big deal because we had another option we wanted to receive a quote for as well. After she showed us the design, we wanted to make changes and provided her with information on the other option for the space. As the meeting came to an end, she indicated she would provide us with the estimates the following day. A week passed and no estimate was received or any kind of follow up to let us know it wasn’t ready or when to expect it. I finally sent her an email following up on her sending us the estimates and pictures to provide to the contractor. The next business day she responded that she will work on the estimate and send it that morning. To date, we have not received the estimate or any additional communication from Amy. My husband has called and even stopped by to try to speak with her. It seems that customer satisfaction is not a priority. There is no reason we should have had to start trying to huntAmy down for estimates after meeting up with her three weeks in a row. We took out the time meeting with her and creating a design for our remodel to just be left hanging. If she did not want our business, she could have just told us that at the first meeting and we could have taken our business elsewhere instead of waiting five weeks and having to go and start over. Her actions has delayed our remodel. The treatment received is very disappointing after purchasing flooring from them on more than one occasion. I do not recommend this place. Amy called yesterday at 3:57 apologizing stating she would send the estimate before they closed at 5. We still have not received an estimate. UPDATE: I came back to update my review. I changed the rating but didn't get an opportunity to complete my update due to dealing with something personal. I would like to say that my husband was contacted immediately by management. They requested to meet with us. We met with Devon and Bill. During this meeting they asked us to provide details on what transpired. They assured us that what we experienced is not how they handle business and that they take pride in providing excellent customer service. They asked is to give them the opportunity to make it right by giving them another chance. They paired us with Daniel to complete the process. Daniel got with us and completed our order and has communicated with us through put the entire process. We are now satisfied customers.

We are totally satisfied with our experience at ProSource wholesale. Sales rep, Don Rehg was most helpful in selecting flooring. Store displays were excellent, price was good, notifications were timely, and valuable to our planning. We will gladly recommend ProSource and Don Rehg.

This is my 3rd time to do business with ProSource & have always been impressed with the quality and huge choice of products they carry. The friendliness & knowledge of the staff, especially "Doc", is also impressive. It's worth the drive!

We received much needed help in selecting items for a home we are building. Sarah Franks could not have been more helpful. She asked questions of us to help determine our interests, then helped us select the items that best reflect those. The quotes were sent and the whole ordering process was seamless. We would definitely come here for our future needs. The showroom was beautiful and there were many great choices available. All the staff with whom we interacted were very friendly and helpful.

They have a big variety of things in the store and also that can be ordered online. Be careful what you order from them online however, because there is a 25% restocking fee in most cases as well as a $50 freight charge on returns. I'm happy with what I purchased and the customer service was really good also.