Amazing! This was the second time I've needed to call about our SubZero. The first time, Adrian diagnosed the issue over the phone and he was right. We had a quick turnaround appointment for an extremely good price. Then, over this past weekend I sent an email to him about another issue. Before I even woke up on Monday (!) he had called and left a voice mail with an idea on how to troubleshoot it. It worked! I am stunned and so pleased. I recommend Adrian wholeheartedly...not only is he an expert on SubZeros but the way he runs his business should be a model for everyone else. Just wow.