I had a large wood flooring project in my home and ProSource was my vendor of choice to supply the materials. The support of their team was perfect. I worked with Pierre and Antoinette. They are both extremely helpful, professional, knowledgeable, outstanding follow up skills. Could not have had better support! Totally great job!
- Initial order: delivered on time, exactly as ProSource stated. Note: I found the wood I wanted at a retail establishment. They were saying "The wood you want is no longer available". I called ProSource (my chosen supplier) and got exactly what I wanted. They had no issues whatsoever getting the order placed. Order process simple and easy. They totally came through with the product I desired.
- Needed a second order for more lumber: The manufacturer was back ordered. ProSource followed up regularly, kept me proactively updated on status, escalated as appropriate. Perfect follow up.
- Issue with Manufacturer: ProSource once again did an impeccable job of escalating on an issue I had. They were professional, thorough. Perfect follow up.
I could not be happier with their support, would use them again and highly recommend them to all my friends and colleagues.