We are pleasantly surprised how friendly and gentle Best Pets Hospital staff is handling our pets during routine visits. The cats are calm and their stress is minimized. Our recent emergency visit was a great experience. The visit was scheduled half an hour after a phone call. Our cat was feeling much better afterwards. She has been doing fine since the visit. We were happy to quickly get a diagnosis, all questions answered, a follow up call and an email with test results on the next day. Thank you, Dr Tapscott!