Susan was wonderful in assisting me with flying my boy to Germany. We had a nightmare experience with the airline, and she was able to assist us at the last-minute (most places require at least 30 days notice). She was friendly and honest, and she was empathetic toward my anxiety with the process. My pup seemed well taken care-of and in good shape after traveling pretty far. Price is reasonable considering they walk you through everything. We appreciate Animals Away so much!