I reserved a limo over the phone on September 18th, 2022 with Transcity limos. I was told it was $125 per hour and a 3 hour minimum. I was told I would receive an email confirmation. A few weeks later I called concerned since I never received a confirmation and asked for a breakdown. I was told I should have received one and that one would be sent. I never received any breakdown. The day of event when guests were arriving I found out about a $264 upcharge for “chauffeur and fuel”. With the event started and now past the cancellation window I contacted transcity limos about not being aware of these charges. I was told I should have received a confirmation email and they “don’t know why I didn’t receive it”. They have yet to provide any proof or solution for this. They upcharged $264 that was never explained and the only thing more shocking than this was the service we received when calling about charges that we not specified when asked. Along with feeling cheated, the customer service we received was disturbing. Misdirection and attacks on our character is what we received as a response. They called my wife a “liar” and refuse to provide any proof of pricing transparent that was requested and they say they have.