Horrible! They came highly recommended as a locksmith to cut my Ford key and program it. After 2 hours of not being able to program the key to recognize the vehicle, the technician Eric and Katrina said they were 100% sure it was a PCM (computer module) problem based on error codes and I need a mechanic to fix it to get key to work (PCM's are $800 + labor). So I took it to a mechanic, who after charging me to diagnose the issue, said it has nothing to do with a PCM, but might be a key problem, and recommended I take it directly to Ford. So I took it to Ford, who said Bill's didn't have the right software to program it. Works fine now because Ford had the right software to program it, but I'm out $300 because I trusted Bill's expertise. When I asked the manager to make it right, she just yelled louder and louder, asserting THEY HAVE! the current software, and then hung up on me. If they had the right software, why could they not get my key to recognize the vehicle? And why am I out $300 to get one FORD key cut and programmed at Bill's? DO NOT TRUST Bill's Key and Lock!