Susan is absolutely the best. We shipped Anzio, a 130 pound 3 year old Rottweiler to Frankfort, Germany to met up with his owners (Nick and Emily). Nick is an Airman recently assigned to Ramstein and Emily is my daughter. The kids researched all the shipping options and decided to use Animalsaway. I didn't question their decision, and I did as they requested. Susan and I worked out details and Anzio made it safe and sound. Again, Susan many thanks. We got two happy kids and a happy Rottweiler. Thank you.