I don't know where to start. My initial interaction with the salesman was fine. He offered PGT windows for my house at a competitive price(I had shopped around with other local companies). The initial estimate for delivery and installation of the windows was 4 months which is pretty standard. At 4 months, I was given a updated estimate of 4 more months. It's important to note that this is the middle of 2021 and shortages and backordering are common so I was not surprised or disappointed at this news. Plus, this is a issue with the manufacturer, not the installer. At least 3 times in this second 4 month period, USA emailed me with a update for the windows advising that they would be ready before the end of that 4 month period. This was not accurate, but as I had not really expected them before the end of the second 4 month period I assumed this was again a issue with the manufacturer. At nine months after ordering (and not hearing anything from USA), I finally call the company to see what is going on. This would be the first of a dozen calls over the next month and a half only trying to ascertain when my windows will be ready. I got the run around everytime I called and only after threatening to cancel the order or retain counsel did they finally give me a new date(11 months after ordering). A week after this new date...crickets. I call and tell them they have 24 hours to give me a straight answer about what is going on. I get a call that evening to tell me they have my windows and can install tomorrow. Wow! Great!(They were actually missing one window but I said install what you got...fine). The installers arrive. Not one speaks English, but how much do you really need to communicate? Apparently a lot?!?! They installed the windows in the master bedroom incorrectly (they swapped the two windows which open in different directions). They installed the window in our living room upside down. They installed a window in the living room with incorrect hardware (wrong handle). They did not attach the handles on some of the windows correctly( some of these handles had set screws that were stripped or otherwise ineffective because of over painting). The caulking on the inside of the house was sloppy. The windows were not clean. Project still not done as they will have to return to fix the issues and install the one window that they didn't have. Don't use this company.