I had contacted four different companies to repair the roof, and Ken was by far the most responsive, and upfront with details about the repair needs. Once we signed the contract with him, the turnaround time to begin the repair was almost immediate, and the additional repair to the overhang/soffit was also done in a very timely manner. Communication with Ken and his team was always easy, and he also touched base afterwards to make sure that we were happy with the results. I highly recommend Roof.net (and have to my neighbors) for their roof repair needs.