Meilan F.

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Mercer Island Pediatric Dentistry

85.91  Rating Score

Of 201 ratings posted on 3 verified review sites, Mercer Island Pediatric Dentistry has an average rating of 4.85 stars. This earns a Rating Score™ of 85.91.

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Mercer Island Pediatric Dentistry mislead and misinformed client on the treatment cost.The treatment was processed without my signature on consent of treatment plan. It caused assault!

The front desk should have informed all the cost to clients, and should not have hidden fees. The front office has record shows in its' own system that treatment plan had never printed out and showed to client.

On the treatment day, after the front desk copied my insurance card, and input all my insurance benefits information into the system, the break down details should show accurate cost prior to treatment. They should have let client to make decision if the treatment continues or not. However, they didn't provide accurate information to client, and made client to pay for 100% of the cost afterwards. They just want to gain more the business and don't care about clients. Very commercial!!

Mercer Island Pediatric Dentistry goes after me at the 84th day after the treatment day, and requested me to pay for 100% of the treatment cost.
The Front Desk Receptionist - Emily contacted me over the phone with a very bad attitude, she's even blaming on me. It's extremely unprofessional! She says patient should take all the responsibilities of the payment, the dentist could even refuse any insurance coverage, and have patient to pay for the full amount. She even claimed that she doesn't know much about all the insurance policies, so the office doesn't take any responsibility on the incorrect information. THAT was so wrong!! What's the purpose on checking patient's insurance card? Are they really doing their job? or they are just pretending they are working, but not protecting/caring their patients at all?

Meanwhile, after the treatment, my son complained several times that he felt hurt on the crown tooth, he couldn't eat hot food, every time he eats hot food, get hurt on the crown tooth.

I will never go back to this place, and would not recommend to anyone either, even though the location is so convenient to MI residents. We definitely should have a better and more responsible pediatric dentist in the community!!

I would recommend everyone to read all the bad experience stories before you go in. I don't want to have the same situation happen to my neighbors. We want our kids and ourselves to have a good experience!