This was our first time installing tile in our home. We had a challenging COA board with high requirements in order to install tile. Michelle at Pro Source worked with us every step of the way, helping us identify the right tile, size, grout, sound proofing, etc. When we hit a snag with our installer who was called out of town, Michelle came back with more names of people qualified to work in our building. We appreciate her support throughout this venture. And the tile looks AMAZING! Would highly recommend Michelle and Pro-Source if you're purchasing tile.