I had never gotten fish online before and was hesitant to say the least! I placed the order for 20 fish, and thought OMG what have I just done! LOL the next day the fish got here to San Francisco, CA. I followed the instructions that were included with fish to the letter. I was shocked and how each fish was so well taken care of and placed in its own bag. I also found the worming pad and was like "Well that's something I didn't ever think about, keeping them worm ! " I am happy to say that all 20 fish are happy and healthy! These guys have my business from now own! I am about to transition over to a 120 tank and they will be the ones to stock it! Do not hesitate to get your fish from these guys, hands down the best!