FSN was terrific, and they quickly repaired the issue we had with the mechanical aspect of our electric recliner from Living Spaces. However, we were VERY disappointed with Living Spaces, and will never go back as the "faux leather" on the chair completely disintegrated on our $800 chair, and despite the fact that Living Spaces pushed us to pay for the rather expensive "extended Warranty" to cover any issues with the chair covering, when we reported the issue, Living Spaces said it wasn't covered. Very disappointing.