Barbara L.

1 business review
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ULoad

82.55  Rating Score

Of 83 ratings posted on 2 verified review sites, ULoad has an average rating of 4.26 stars. This earns a Rating Score™ of 82.55.

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Hired this company to move boxes only from western NY to Cape Coral, FL. The price was reasonable. No problem with the truck or the driver. However, I was thoroughly disgusted with the company contact named BRIAN BAILEY. I can find NOTHING nice to say about him at all. The more I dealt with him, the more insecure I felt about the whole deal! I initially paid a $250 deposit that was charged to my VISA debit card immediately. I was asked at the time that the deposit was paid, if I was going to be using the same card when I paid the balance. I replied that I wasn't sure which card I would be using for the balance, I might use another card. The balance was to be paid before the truck picked up the boxes. I received a bill the day before the boxes were picked up. However, since I decided to use a different card for the balance, I wasn't happy with the bill for the balance. The company wanted me to ok a charge for the deposit and the remaining balance on the second card. I had already paid the deposit and it had already been charged to the first card. I didn't feel comfortable with the wording, so I called the company. I expressed my concern to BRIAN BAILEY, who then accommodated me by sending two separate bills, one for the deposit put on the first card, and another bill for the balance which was to be billed to the second card. Fine, I signed the necessary paperwork. The next day the truck arrived, and we loaded the boxes. I would receive the boxes in Cape Coral within 5-7 days. Here's the part where I become completely unhinged. I get a call from BRIAN BAILEY on 9/30/19 to set up the delivery of my boxes. Keep in mind ULOAD HAS ALREADY BEEN PAID BY ME. MY CARDS HAVE ALREADY BEEN CHARGED! He then tells me that before my boxes can be delivered, he will need a copy of the front and back of both credit cards, and a copy of my drivers license. I BECAME ENRAGED! NEVER EVER IN MY LIFE HAVE I DONE A TRANSACTION WITH MY CREDIT CARD, WHERE THE COMPANY HAS REQUESTED THIS INFORMATION! This is unheard of and totally unacceptable to me! I gave this POS WHAT HE WANTED, only because he had me backed into a corner, because he had my boxes!!!!! I will post this everywhere I possibly can on the internet, to warn people about this company and their crooked scamming ways! When the truck driver delivered my boxes this morning, I told him about this, and he totally agreed that this practice was very suspicious!!!! He also thought there was some scamming going on!!!!!! ULOAD, rest assured that YOU HAVENT HEARD THE LAST FROM ME ABOUT THIS!!!! YOUR COMPANY HAS SOME SERIOUS EXPLAINING TO DO!!!