Employees that came out to install AC were friendly but beyond that everything has been one star. One month after AC was installed we noticed water seeping thru the walls. We called AC company at 9 at night and they came out the next morning (which was nice) to fix it. The problem: the unit was uneven, which meant the drip pan was uneven causing the water to drip into the walls. A week after calling them, wanting to TALK to some one about it being their fault, I have not been able to talk to the person they say I need to talk to. It's an estimated cost of $2,075 in damage. I am just hoping insurance company can get my money back! Then there is the guy trying to sell me an extended warranty. He never let you talked or ask questions, he never explained it good, the pros, it just sounded like the AC unit will fail and I am stupid for saying no. He did not use the word stupid but that's what I felt like.