If I could rate this company a 0, I would. We worked with ProSource to order porcelain counter slabs through MSI for our kitchen remodel three months ago. These counters were being discontinued so we wanted to make sure we ordered them quickly and far in advance of our remodel. Our designer (who is incredible, by the way) confirmed with ProSource that the counter slabs we ordered in June had come in several weeks later and would be ready and waiting for us when the remodel began. Now, 6 weeks into our kitchen remodel, the fabricator goes to MSI to pick up the slabs we ordered through ProSource and our fabricator is told that ProSource cancelled our order (please note that ProSource still has our money at this point). ProSource denies cancelling the order, and tells our fabricator to visit MSI the next day ... our fabricator went to MSI the next day and was given two cracked slabs, which he rightfully denied. THEN, ProSource tells us that the counter slabs we ordered never came in the measurement we needed. The representative we worked with told us that the slabs only came in 6mm, not 12mm. **If you do your research, you'll find this is a lie folks. MSI does in fact sell this particular slab in 12mm, but because the order was mistakenly cancelled somehow, it's clear as day that the slabs we purchased three months ago were given to someone else and because they are discontinued, there are none left in stock.** Meanwhile, ProSource then tells us that they will get to the bottom of what happened and that they had "no idea" that MSI cancels orders after 60 days of no activity. We are left in the dark for another day until ProSource again tries to cover up whatever shady business happened and tells us that they have never sold this particular slab in 12mm. They finally provided a refund for our order today, but we are left with no countertops to install next week and another 3 weeks to a month of delay as a result. They told us they would provide an audit trail of what happened to our counter slabs/who was to be held accountable, but that of course never materialized. They did not make themselves available for our designer when she paid an emergency visit to their Allen location yesterday to try to find a resolution, and they offered no additional compensation or "how can we make this right" attitude for the de-railing of our current project. They will lie to cover their own tails, folks. We will not be using them for our future remodel needs, and we will never recommend their services to anyone. If you want to work with a nightmare, work with ProSource.