this company is a scam.I purchased an Irize mattress on February 7, 2020. They have a 365 day return policy. On April 18, 2020, I called IRIZE at (1-888-404-7493)to return their mattress and bed frame because it was uncomfortable. I was told because of COVID they are not picking up mattresses at this time. I told them I understood but I wanted a refund as I was calling within their 365 return policy and no longer wanted the mattress and needed my refund. They replied that they could not issue a refund because the mattress was not in their possession. I do not believe that their policy is fair since I am not the reason they do not want to pick up the mattress. The mattress is ready and available for pick up. Again, on June 11, 2020, I called IRIZE at (1-888-404-7493) and spoke to Edner. I advised him again that I wanted to return the mattress. They advised that they are still not picking up mattresses because of COVID. The Federal government has allowed businesses to open now and as long as social distancing is in place, they can operate. I do not understand why they still refuse to pick up the mattress or refund my money. If they do not want to pick up the mattress right now they can issue my refund and whenever they are ready to pick up the mattress, they can do so. I eventually requested a charge back with my credit card company. I rize disputed the charge back. Now again, in September 2020, I am asking them to pick up the bed, they refuse to pick up the bed and refuse to refund me.