Only problem was when I had a deep gash in my calf at 1:30 one morning and pushed my button. The operator asked if it was an emergency and I said not exactly...not dying... then asked if I needed EMS and I told him just the car to take me for stitches. THEN the same again TWICE. I got off and called the office and explained. She said that is what I would always get.... Next day called her back and said I live in an apartment of old folks and know they send a car with the EMS and Fire Truck. I just want the car to take me to ER. She agreed to call them. Said I would meet them at the front door. Truck and EMS came, put me on the gurney, took info and checked me and loaded me into the EMS. Since it was not an emergency, medicare didn't approve and my Insurance didn't pay. I am very low income and don't know how I will get them paid off. Any suggestions? What if I've fallen and can't get up. Still to ER? If this is the only help, I may just call 911 without the button, my phone is always with me... maybe they would be better help and less expensive.