FirstKey Homes

I moved in 2 months ago. My Move in experience was great. Move in Coordinator Omar Cruz and the Miami team was great. They are always available to help.Definitely recommend FirstKey to anyone looking.

Rats nest…literally! That’s what I call our Ft Lauderdale rental. We moved in Thanksgiving week and within days the garage flooded due to a broken pipe in the garage which by the way has the garage door screwed shut. We have termite and cockroach poop coming out of the door frames and at least 6 rats living in the attic. BUT luckily the door gaps are big enough to let snakes in to take care of the rats!! Management makes promises but contractors don’t show up!!!

DO NOT RENT FROM FIRST KEY HOMES!!! We are being charged $2800 a month for rent and we are also getting charged $100 extra for pool service?? And not to mention the maintenance request I put in (online and called a couple days later as there was no response to the request) for the smoke detector not functioning properly! I put in that request over month ago explaining the issues with our smoke detectors and they are still not working (I would fix myself but the ceilings are 15' tall and it is the responsibility of the management company). The man I talked to said it would take 4-5 days to get somebody out to our place, maybe he meant 4-5 months??? Seems like a bit of a safety hazard as well as a lot of neglect from first key. When we initially moved in I emailed first key and tried calling our "agent" assigned to us numerous times (did not get a response until I contacted his manager) about the many things that were either broken or missing on the property. We moved in early September, I am still waiting for these issues to be resolved and its November 5th. I have contacted first key about 8 times over the course of the last month and a half. Our pool has been green, disgusting and unusable for nearly two months. Every time I contact them they come up with an excuse and a way to make the pool being dirty my fault and they claim that they have been servicing it. This does not look like a serviced pool to me, it looks more like Shrek's swamp. My advice to you is to stay far away from this company. We will be leaving the residence soon as it is unsafe (no smoke detectors) and we are being neglected by management.