Critical: Professionalism, Quality, Value
DO NOT USE THIS COMPANY! Unfortunately I hired them to do a move out deep clean. Michael, who answered the phone, told me they cleaned windows, baseboards, etc. for move outs. Their website also states all they supposedly do for move outs. I mentioned that the kitchen cabinets were very greasy and he indicated they had cleaning solution for that. I went to the townhouse after they supposedly cleaned. The carpets were vacuumed but not much more. The did not clean any of the windows, only cleaned 3 window sills, all of the baseboards downstairs were not cleaned, did not wipe any of the bathroom cabinets, did not wipe/dust the linen cabinet, none of of the light switches were cleaned, the floor in the upstairs bathroom still had a wad of hair on it, master bathroom tub was not cleaned (it was peeling but I wanted the dust off of it). The entire bathroom downstairs was not cleaned! She cleaned only 7 out of 20 cabinets and 9 drawers in the kitchen. The floor was not cleaned at all. None of the light fixtures was dusted. Michael claimed they were "too high to reach." Shouldn't a maid have a dust extender? I will also mention that I am replacing several items in the house so there wasn't an oven or microwave to clean, no kitchen sink. I only had one toilet in the house and she didn't even clean the ONE toilet. Terrible job and the company is not willing to make it right. I asked for 50% refund since the job done was really less than 50%. Michael claims he "wins every dispute." Sounds like he has A LOT of complaints. BEWARE. I would give zero stars if I could. DO NOT USE THIS COMPANY!